Events in Minutes — Terms & Conditions

1.1 The Agreement. These Terms & Conditions (these "Terms") are a legally binding agreement between you and Events in Minutes, Inc., a Delaware corporation with its headquarters at 999 Baker Way, San Mateo, CA 94404 ("Events in Minutes," "EIM," "we," "us," or "our"). These Terms govern your access to and use of the Events in Minutes platform, including our website at www.eventsinminutes.com, Event Copilot and our other AI-powered event-planning features, "Emma" (our AI phone assistant on our main line, Section 5.4), our messaging, booking, and payment tools, our SMS alerts, and all related services (collectively, the "Platform").

1.2 How You Accept. You accept these Terms in any of the following ways:

(a) Account creation, Vendor registration, and claiming a business. When you create a Host account, register as a Vendor (including by signing up with Google or LinkedIn), or claim a business profile (Section 26), the Platform shows a required, unticked checkbox stating that by registering (or continuing) you agree to these Terms and the Privacy Policy, with links to both. Ticking that checkbox and then clicking the button to register or continue is your acceptance.

(b) Checkout. When you submit a Booking Request or complete an Instant Book checkout, the Platform shows the same required, unticked checkbox, with links to these Terms and the Privacy Policy, next to the checkout button. Ticking the checkbox and clicking that button is your acceptance of these Terms as they apply to that Booking.

(c) Event Copilot without an account. Event Copilot can be used without an account. When you give your email address so Event Copilot can send you your plan, the Platform shows, next to the email field, a statement that by continuing you agree to these Terms and acknowledge the Privacy Policy, with links to both. Continuing is your acceptance of these Terms as they apply to your use of Event Copilot.

(d) Publishing a Listing. Creating, publishing, or maintaining a Listing is acceptance of these Terms, including Part IV.

For each acceptance described in Sections 1.2(a) and 1.2(b), EIM records the date, time, method, and version of these Terms (Section 1.4). If you do not agree to these Terms, you must not create an account, book, list, or use Event Copilot. If you only browse the public pages of the Platform without doing any of the things above, Sections 42 and 44 apply to your browsing to the extent permitted by law, but you are not bound by the Arbitration Agreement in Section 59 unless you have accepted these Terms in one of the ways above. These Terms do not treat attendance at an Event as acceptance; how Guests may agree to the Guest Terms is set out in Section 15.

1.3 Business and Entity Users. If you use the Platform on behalf of a company, organization, government body, or other legal entity, you represent and warrant that (a) you are an authorized representative of that entity with authority to bind it to these Terms, (b) you accept these Terms on that entity's behalf, and (c) references to "you" in these Terms refer to both you individually and that entity, which are jointly and severally responsible for compliance.

1.4 Records of Acceptance. For acceptances under Sections 1.2(a) and 1.2(b), EIM keeps records of the date, time, method (including the checkbox state), and version of these Terms you accepted. For any acceptance, you agree that EIM's ordinary business records (including account, Booking, and Event Copilot records) may be used as evidence of contract formation.

2.1 Incorporated Policies. The following documents, as published on the Platform and updated in accordance with Section 61, are incorporated into and form part of these Terms (collectively, the "Policies"):

1. Privacy Policy (www.eventsinminutes.com/privacy-policy), which describes how we handle personal information;
2. Cancellation and Refund Policy (www.eventsinminutes.com/cancellation-policy), which restates Section 38 of these Terms in summary form for Hosts and Vendors; Section 38 controls if the two ever differ;
3. Community Standards (www.eventsinminutes.com/community-standards), which set out conduct and content rules, including our nondiscrimination rules, consistent with Sections 40 and 44; and
4. Cookie Notice (www.eventsinminutes.com/cookie-notice), which supplements the Privacy Policy's description of cookies and similar technologies.

Before you register as a Vendor or claim a business, the Platform also shows a plain-language summary of the Vendor fees in Section 32. That summary describes, and does not change, Part IV and Part V.

2.2 Order of Precedence. If these Terms and a Policy conflict, these Terms control, except that the Privacy Policy controls on questions about how personal information is handled. No Policy, Vendor document, message, or supplemental contract can change the Cancellation Tier shown on a Listing at the time of Booking or reduce a Host's refund rights under Section 38. Nothing in any Policy reduces the protections for users in Sections 53.4 and 59.5.

Capitalized terms used in these Terms have the meanings below.

"Booking" means a confirmed reservation of a single Vendor's Vendor Services made through the Platform, including the associated Listing terms, Total Price, Cancellation Tier, service specifications, and rules agreed at confirmation. A Booking is formed when the Vendor accepts a Booking Request or, for an Instant Book Listing, when checkout is completed (Section 10.3).

"Booking Confirmation" means the Platform-generated communication confirming the details, Cancellation Tier, and Total Price of a Booking.

"Booking Request" means a request to book a Request to Book Listing that a Host submits at checkout and that becomes a Booking only if the Vendor accepts it.

"Cancellation Tier" means the cancellation policy shown on a Listing: Flexible, Moderate, Strict, Super Strict, or Non Refundable, each as defined in Section 38.3.

"Cart" means the Platform feature that lets a Host select packages from one or more Vendors and check out once.

"Content" means any text, photographs, images, videos, audio recordings, reviews, ratings, listings, descriptions, messages, data files, or other materials uploaded, posted, transmitted, or otherwise made available on or through the Platform by any user, and includes draft Listing content EIM prepares under Section 26 once a Vendor publishes it.

"EIM Parties" means Events in Minutes, Inc. and its parent companies, subsidiaries, affiliates, and their respective directors, officers, employees, agents, successors, assigns, licensors, and service providers.

"Event" means any gathering, function, celebration, corporate activity, team-building experience, wedding, party, conference, offsite, or other occasion, held in person or virtually, for which Vendor Services are booked through the Platform.

"Event Copilot" means EIM's free AI event planner, available at www.eventsinminutes.com/ai-event-planner and elsewhere on the Platform, which recommends bookable packages based on what you describe.

"Event Host" (or "Host") means the user (individual or entity) who searches for, books, or purchases Vendor Services through the Platform for an Event. A "Consumer Host" is a Host who is an individual booking for personal, family, or household purposes; a "Business Host" is any other Host.

"Experiences" means Listings in the Platform's Experiences and team-building category, including in-person and virtual activities, classes, tours, and games.

"Guest" means any individual who attends, participates in, is present at, or benefits from an Event, whether or not that individual has a Platform account.

"Guest Terms" means the terms applicable to Guests set out in Section 15.4.

"Host Service Fee" means the fee EIM charges a Host for each Booking, as described in Section 32.1(a).

"Instant Book" means a Listing that is confirmed and charged when the Host completes checkout, without a separate Vendor acceptance step.

"Listing" means a Vendor's published offer of Vendor Services on the Platform (also called a package), including its description, photographs, pricing, optional add-ons, availability, rules, booking type (Request to Book or Instant Book), Cancellation Tier, and disclosures.

"Major Disruptive Event" means an event qualifying for an excused cancellation under Section 38.6.

"Member" means any person or entity that creates an account on the Platform, including Event Hosts and Vendors.

"Payment Processing Fee" means the payment-processing fee equal to three percent (3%) of the Vendor Subtotal that EIM charges the Vendor on each Booking, as described in Section 32.1(c).

"Platform" has the meaning given in Section 1.1.

"Platform Credit" means non-cash credit issued by EIM and redeemable toward future Bookings, subject to Section 36.2.

"Platform Fees" means, collectively, the Host Service Fee, the Vendor Service Fee, and the Payment Processing Fee.

"Regulated Service" means a Vendor Service subject to specific governmental licensing, permitting, health, safety, or regulatory requirements, including food preparation, catering, and bakeries; alcohol and bar services; transportation; security; staffing; venues; Experiences involving physical, water, fire, range, motorized, or alcohol activities; tents, structures, inflatables, and amusement devices; special effects and rigging; beauty services; officiating; services involving children; and pyrotechnics or fire performances.

"Request to Book" means a Listing for which the Vendor must accept a Booking Request before a Booking is formed.

"Total Price" means the total amount payable by the Host for a Booking: the Vendor Subtotal, the Host Service Fee, any optional add-ons the Host selects, and applicable taxes, each shown before the Host pays.

"Vendor" means a third-party individual or business entity that lists, offers, and provides event-related services through the Platform, in the service categories listed on the Platform. Vendors operate as independent businesses and include venue operators, providers of experiences and team-building activities (including in-person and virtual experiences), caterers, AV and technology providers, event planners and coordinators, photographers, videographers, DJs, bands and musicians, rental companies, entertainers and performers, florists, bar and beverage service providers, decorators, officiants, bakeries, beauty and makeup service providers, staffing providers, security providers, and transportation providers.

"Vendor Service Fee" means the service fee equal to eleven percent (11%) of the Vendor Subtotal that EIM charges the Vendor on each Booking, as described in Section 32.1(b).

"Vendor Services" means the event-related services offered and delivered by Vendors to Hosts and their Guests under a Booking.

"Vendor Subtotal" means the Vendor's price for the Vendor Services in a Booking, including every mandatory charge the Vendor imposes and any optional add-ons the Host selects, and excluding the Host Service Fee and taxes.

4.1 Age and Capacity. You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Platform, including Event Copilot. The Platform is directed to users in the United States; if you access the Platform from elsewhere, you do so on your own initiative and are responsible for local-law compliance.

4.2 One Account. Each individual or entity may maintain only one active account of each type (Host or Vendor). EIM may merge or close duplicate accounts after notice.

4.3 Account Security. You must provide accurate, current, and complete registration information and keep it updated. You are responsible for safeguarding your credentials and for all activity under your account, including activity by any AI agent you authorize (Section 9.3), and you must promptly notify us at support@eventsinminutes.com of any unauthorized access or use.

4.4 Sanctions and Export-Control Representation. You represent and warrant that: (a) you are not named on any U.S. government list of sanctioned, blocked, or restricted persons, including the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; (b) you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. embargo or sanctions; and (c) you are not otherwise subject to U.S. sanctions or export-control restrictions that would prohibit your use of the Platform.

4.5 Verification. EIM may require Members to verify identity, business details, insurance, licenses, permits, or other information as a condition of using the Platform or maintaining a Listing (see Sections 26 and 39). Failure to cooperate may result in suspension or termination.

5.1 Electronic Communications (E-SIGN). By accepting these Terms in one of the ways described in Section 1.2, you consent to receive communications from EIM electronically (email and in-Platform messages), and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. (a) Scope. This consent applies to these Terms, the Policies, Booking confirmations, receipts, and every other notice or record relating to your account or Bookings. (b) Paper copies. You may request a paper copy of any record we provide electronically, at no charge, by emailing support@eventsinminutes.com with the subject line "Paper Copy Request" and your mailing address. (c) Hardware and software. To access and keep electronic records you need a device with internet access, a current version of a major web browser (such as Chrome, Safari, Edge, or Firefox), a valid email account, and the ability to view, download, or print PDF and web pages. If these requirements change in a way that creates a material risk you cannot access or keep our records, we will tell you before the change and you may withdraw consent without charge. (d) Withdrawing consent. You may withdraw consent to electronic delivery at any time by emailing support@eventsinminutes.com with the subject line "Withdraw E-Sign Consent". Withdrawal takes effect within a reasonable time after we receive it, does not affect the legal effect of records delivered before then, and — because the Platform operates electronically — may mean we can no longer provide you with an account or Bookings. (e) Keeping your email current. You must keep a valid email address on your account and update it in your account settings if it changes.

5.2 SMS / Text Messages. EIM sends only the following text messages, and no marketing texts:

(a) Vendor booking alerts. At Vendor registration and in the Vendor dashboard settings, a Vendor may tick a separate, unticked checkbox ("Text me when a customer messages or books") and give a mobile number to receive text alerts when a customer messages or books. The checkbox is optional, and registration is completed without it. Alerts are sent at most one text every 2 hours. Msg & data rates may apply. Reply STOP to cancel, HELP for help. A Vendor may turn alerts off or remove the number in its dashboard at any time.

(b) One-time verification codes. When you tap "Text me the code" while claiming a business profile or confirming that you are authorized to manage it (Section 26.3), EIM sends a single one-time code to the business phone number on file. Codes are sent only when requested, are used only for verification, and are not marketing. Msg & data rates may apply. Reply STOP to stop codes to that number, or HELP for help.

Consent to text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. You may also contact support@eventsinminutes.com for help or to stop texts.

5.3 TCPA. EIM does not place autodialed or prerecorded marketing calls or send marketing texts. Any consent you give to receive texts under Section 5.2 may be revoked at any time by any reasonable means, including by replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE, and EIM honors revocations within the time the law requires (no later than ten (10) business days).

5.4 Calls to EIM; Emma. Calls to EIM's main line, +1 (415) 634-4617 (including calls placed through the "Call Emma" or "Contact Emma" options on the Platform), may be answered by "Emma," EIM's automated AI voice assistant. When Emma answers, the call begins with a notice that you are speaking with an automated assistant and that the call is recorded and transcribed. You may ask during the call to speak with a person, in which case EIM will call or email you back, or you may hang up and email support@eventsinminutes.com instead. Emma is an AI-powered tool subject to Section 9; its suggestions are informational only and do not create a Booking. The Privacy Policy describes how call recordings and transcripts are used.

5.5 Monitoring of Platform Messages. The Platform's messaging tools let Hosts message every Vendor they are booking or considering, and let Vendors reply. The Platform blocks email addresses and external links in messages (Section 25.6). EIM may use automated tools to screen messages for fraud, off-platform steering and safety, and may review messages where needed to investigate a report, resolve a dispute, provide support, enforce these Terms, or comply with law. Messages are retained as described in the Privacy Policy, which also explains the legal basis for this processing. You must not use Platform communication tools to record any other person without all legally required consents (Cal. Penal Code §§ 631–632).

6.1 Marketplace and Intermediary Only. The Platform is an online marketplace that connects Event Hosts with independent, third-party Vendors. EIM provides technology, tools, and infrastructure to facilitate discovery, booking, communication, and payment processing between Event Hosts and Vendors.

EIM DOES NOT OWN, CONTROL, OFFER, MANAGE, DELIVER, OR PROVIDE ANY VENDOR SERVICES. EIM IS NOT AN EVENT PLANNER, EVENT ORGANIZER, CATERER, FOOD SERVICE ESTABLISHMENT, VENUE OPERATOR, REAL ESTATE BROKER, BROKER OF ANY KIND, STAFFING AGENCY, ENTERTAINMENT AGENCY, TRANSPORTATION COMPANY, MOTOR CARRIER, SECURITY COMPANY, EMPLOYER OF ANY VENDOR OR VENDOR PERSONNEL, OR INSURER. VENDORS ALONE ARE RESPONSIBLE FOR THEIR VENDOR SERVICES.

6.2 Not a Party to Member Contracts. When a Booking is confirmed, a contract for Vendor Services is formed directly between the Event Host and the Vendor. EIM is not, and does not become, a party to that contract or to any other contract between or among Members and Guests, except that EIM acts as the Vendor's limited payment collection agent as described in Section 33.

6.3 No Endorsement; What "Vetted" Means. EIM reviews Vendor applications and business information at a point in time (for example, when a Vendor registers or claims a profile), may review packages, and may display badges; this is what EIM means when it describes Vendors as "vetted" (Section 39.3). Any screening, badge, ranking, or "verified" designation means only that the relevant process was completed at a point in time — and nothing else. It is not a certification of licensure, insurance, safety, quality, competence, legal compliance, or suitability, and EIM does not warrant that any check will identify past misconduct or prevent future misconduct by any Member or Guest. You are responsible for evaluating any Vendor, Host, venue, or service for your own needs.

6.4 Third-Party Content; No Adoption. Listings, profiles, reviews, messages, and other Content are provided by the Members who post them, not by EIM. A Vendor's Listing — including any EIM-prepared draft the Vendor reviews and publishes under Section 26.4 — is the Vendor's own statement once published. EIM does not adopt, endorse, or guarantee any Member's Content, and EIM retains all protections available to providers of interactive computer services, including under 47 U.S.C. § 230.

6.5 Right, But No Obligation, to Monitor. EIM has the right — but, except as required by applicable law, no obligation — to monitor, verify, moderate, edit, restrict, or remove any Content, Listing, or account; to investigate suspected violations of these Terms; and to act (or not act) on reports or complaints. Except as required by law, EIM's failure or refusal to act on any report does not create liability to any person.

7.1 Event Hosts. YOU ACKNOWLEDGE THAT EVENTS AND VENDOR SERVICES INVOLVE INHERENT AND SOMETIMES UNPREDICTABLE RISKS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU, AS AN EVENT HOST, VOLUNTARILY AND KNOWINGLY ASSUME THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE PLATFORM, YOUR BOOKING OF VENDOR SERVICES, THE PLANNING AND EXECUTION OF YOUR EVENT, AND ANY IN-PERSON OR ONLINE INTERACTION WITH VENDORS, GUESTS, OR OTHER MEMBERS. THESE RISKS INCLUDE, WITHOUT LIMITATION, ILLNESS (INCLUDING FOODBORNE ILLNESS), ALLERGIC REACTION, BODILY INJURY, PROPERTY DAMAGE OR LOSS, DISABILITY, AND DEATH. IT IS YOUR RESPONSIBILITY TO INVESTIGATE AND EVALUATE WHETHER ANY VENDOR, VENDOR SERVICE, VENUE, OR ACTIVITY IS SUITABLE, SAFE, PROPERLY LICENSED, AND INSURED FOR YOUR EVENT.

7.2 Vendors. YOU ACKNOWLEDGE THAT PROVIDING EVENT SERVICES CARRIES INHERENT RISKS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU, AS A VENDOR, VOLUNTARILY AND KNOWINGLY ASSUME THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE PLATFORM, YOUR PROVISION OF VENDOR SERVICES, AND ANY IN-PERSON OR ONLINE INTERACTION WITH EVENT HOSTS, GUESTS, OR OTHER MEMBERS, INCLUDING RISKS OF ILLNESS (INCLUDING FOODBORNE ILLNESS), ALLERGIC REACTION, BODILY INJURY, PROPERTY DAMAGE OR LOSS, DISABILITY, AND DEATH.

7.3 No Legal Advice. EACH HOST AND VENDOR AGREES THAT IT HAS HAD THE OPPORTUNITY TO INVESTIGATE THE PLATFORM AND ALL LAWS, RULES, AND OBLIGATIONS THAT MAY APPLY TO ITS EVENTS OR SERVICES, AND THAT IT IS NOT RELYING ON ANY STATEMENT OF LAW OR COMPLIANCE GUIDANCE MADE BY EIM.

7.4 Category Risks. WITHOUT LIMITING SECTIONS 7.1 AND 7.2, HOSTS ACKNOWLEDGE THAT CERTAIN CATEGORIES CARRY PARTICULAR RISKS THAT NO SCREENING CAN REMOVE, INCLUDING: physical, athletic, water, boating, cycling, motorized, range (axe throwing, archery, or shooting), fire, heat, glass, and sharp-tool activities offered as Experiences; food and beverages, including allergens, cross-contact, and foodborne illness from caterers and bakeries; alcohol service and tastings; vehicle travel and party buses; crowd management and the use of force by security personnel; tents, structures, inflatables, rigging, and special effects such as cold sparks, haze, and fog; beauty services, including allergic and skin reactions; and activities involving children. The Host chooses whether and how its Event includes these activities, and is responsible for informing its Guests of them, for following Vendor safety rules, and for obtaining any participant waivers a Vendor requires (Section 13.7). EIM does not perform, supervise, or inspect any of these activities.

Guest-facing assumption-of-risk and release terms are set out in the Guest Terms (Section 15.4) and are presented to Guests as described in Section 15.

8.1 Remedy Channeling. Your remedies for the acts or omissions of any other Member, Guest, or third party — including a Vendor's performance or non-performance, a Host's conduct, or a Guest's conduct — are limited to claims against the person(s) who caused you harm. You agree not to attempt to impose liability on, or seek any legal or equitable remedy from, EIM with respect to the acts or omissions of other Members, Guests, or third parties, except to the extent (if any) of EIM's own obligations expressly stated in these Terms and not lawfully disclaimable. This Section does not limit EIM's obligations under Section 33 (payment transmission) or the carve-outs in Section 53.4.

8.2 Communicable-Disease Release. Gatherings inherently carry a risk of exposure to communicable diseases (for example, COVID-19, influenza, and other airborne or person-to-person illnesses). To the maximum extent permitted by applicable law, each Member releases the EIM Parties from claims arising out of exposure to, or contraction of, a communicable disease transmitted person-to-person at or in connection with an Event. This release does not cover, and nothing in this Section 8.2 releases anyone from, (a) illness caused by food or beverages (including foodborne illness and allergic reactions), (b) any party's gross negligence, willful misconduct, or fraud, (c) any violation of law (including public-health, food-safety, or licensing laws), or (d) rights that cannot lawfully be waived (Cal. Civ. Code § 1668). It does not release Vendors, Hosts, or Guests from claims against one another; those remain governed by Sections 24, 45, and 54. Guests' release of the EIM Parties is set out in the Guest Terms (Section 15.4(c)).

9.1 Event Copilot. Event Copilot is free to use and does not require an account to start. You describe your event (for example, its type, date, location, guest count, and budget), and Event Copilot recommends real, bookable packages from Listings on the Platform and can draft an event plan. To receive your plan, you give an email address, and Event Copilot sends the results to it. What Event Copilot collects and how it is used, including your choices about use of your conversations for improving our AI features, is described in the Privacy Policy. You pay only if you choose to book through checkout.

9.2 AI Outputs Are Informational. You acknowledge and agree that: (a) Event Copilot's recommendations, plans, estimates, and other AI-generated outputs are provided for informational and convenience purposes only; (b) AI outputs may be inaccurate, incomplete, or outdated, and may not reflect a Vendor's current availability, pricing, add-ons, licensure, or applicable law; (c) a Vendor's price and availability are confirmed only through the Listing, the Cart, and checkout, and a Booking is formed only as described in Section 10.3 — nothing Event Copilot says creates a Booking, a price guarantee, or a reservation; (d) AI outputs are not professional, legal, financial, safety, or event-planning advice and are not endorsements or warranties; (e) you are responsible for evaluating AI outputs and for your decisions about your Event, Vendor selection, and Bookings; and (f) to the maximum extent permitted by law, the EIM Parties are not liable for any AI-generated recommendation or output or for actions taken in reliance on it, subject to the carve-outs in Section 53.4.

9.3 Using Your Own AI Agent. You may use a software agent or AI assistant acting on your instructions (an "AI Agent") to browse the Platform, use Event Copilot, add packages to a Cart, and submit Bookings for you, through Event Copilot or by operating the website's ordinary user interface. If you do:

(a) You are responsible for your AI Agent. Your AI Agent acts as your agent. Anything it does while using your account, your email address, or your payment method — including submitting a Booking Request, completing an Instant Book checkout, accepting a Cancellation Tier, or sending messages — is treated as done by you, and you are bound by it as if you had done it yourself.

(b) You remain the account holder. You must not give your AI Agent access you are not permitted to give, and you remain responsible for keeping your credentials secure (Section 4.3).

(c) Ordinary use only. Your AI Agent must use the Platform at a pace and volume comparable to an individual user, must not bypass or defeat any security, rate limit, CAPTCHA, or access control, and must not do anything you are prohibited from doing under Section 44. Section 42.3's prohibitions on scraping, bulk extraction, and training AI models on Platform content apply to AI Agents.

(d) Our controls. EIM may rate-limit, challenge, or block automated traffic that is abusive, harmful, or inconsistent with this Section 9.3, may ask an AI Agent to identify itself as automated and say whom it acts for, and may cancel a Booking under Section 38.11 if we reasonably believe it was submitted without the account holder's authority. No one may attempt to manipulate Event Copilot or other AI features (for example, through prompt injection) to obtain data, prices, or outputs they are not entitled to.

(e) Check what your agent does. No AI Agent (including one that uses Event Copilot) is guaranteed to act exactly as you intend. Review each Booking Confirmation; if your AI Agent made a mistake, your options are the cancellation rights in Section 38 for that Booking.

This Part III applies to Event Hosts. Part IV applies to Vendors. Parts I, II, and V through XII (the General Terms) apply to all Members and, where stated, to Guests.

10.1 Search and Ranking. Hosts can search and filter Listings by service category, location, date, group size, price, and other criteria, or ask Event Copilot for recommendations. The order and prominence of results are influenced by factors that may include relevance to your search, Vendor ratings and reviews (including third-party ratings where available, Section 40.5), availability, price, the Vendor's response time and cancellation history, and booking-completion history (declined Booking Requests are not counted). If EIM offers paid promotion or featured placement, it is labeled as "Promoted," "Sponsored," or "Featured" wherever it appears.

10.2 All-In Price Display. Consistent with California's honest-pricing law (Cal. Civ. Code § 1770(a)(29)) and similar laws, every price EIM displays or advertises to Hosts for a Listing — on package pages, search results, Event Copilot recommendations, and in the Cart — includes the Host Service Fee and every mandatory Vendor charge. The only amounts added at checkout are government taxes and any optional add-ons you choose, and each is shown before you pay. The price shown for any optional add-on, for an "Inquire" add-on once the Vendor prices it (Section 10.6), for a modification (Section 16), and for additional guests (Section 34.1(b)) likewise already includes the Host Service Fee. No mandatory fee appears for the first time at checkout.

10.3 Booking Types; When a Booking Is Formed. Each Listing shows its booking type:

(a) Request to Book. When you check out, you submit a Booking Request to the Vendor. No Booking is formed, and you are not charged for that Vendor, unless and until the Vendor accepts your Booking Request. Submitting a Booking Request does not charge your payment method. When the Vendor accepts, the Booking is formed and your payment method is charged the Total Price for that Booking. If the Vendor does not accept or decline the Booking Request within forty-eight (48) hours after you submit it, the Booking Request is cancelled automatically, any authorization hold on your payment method is released, and no Booking is formed. Until then, you may withdraw it at no charge (Section 38.9(a)). A Booking Request that has not been accepted by the Event start time lapses automatically under these Terms, and no Booking is formed. If the Vendor declines, no Booking is formed and you are not charged for it.

(b) Instant Book. When you complete checkout for an Instant Book Listing, the Booking is formed and your payment method is charged the Total Price immediately, without a separate acceptance step.

10.4 Multi-Vendor Cart. You may add packages from several Vendors to one Cart and check out once. Each Vendor's package in your Cart becomes a separate Booking — a separate contract with that Vendor — formed under Section 10.3 when that Vendor accepts (or, for Instant Book, at checkout). Each Vendor confirms its own Booking. If some Vendors accept and others decline or do not respond, you have Bookings only with the Vendors that accepted, you are charged only for those Bookings, and each remaining Booking stands on its own. You may cancel any Booking that has been formed under that Booking's own Cancellation Tier (Section 38), and you may withdraw any Booking Request that has not yet been accepted at no charge (Section 38.9(a)).

10.5 Effect of Booking. When a Booking is formed, you (a) enter into a contract directly with that Vendor for the Vendor Services; (b) accept the Listing's terms, rules, and disclosures, including the Cancellation Tier shown on the Listing (and in the booking summary); and (c) agree to pay the Total Price for that Booking, plus any amounts you later agree to under Sections 12.2, 16, and 34 or that are owed under Section 46.

10.6 "Inquire" Add-Ons. If a Listing shows an add-on as "Inquire," the Vendor has not yet priced it. An "Inquire" add-on is not part of any Booking, and you are not charged for it, unless and until the Vendor prices it and you accept that price on the Platform, at which point it is added as a modification under Section 16.

11.1 Authorization. By submitting a Booking Request or completing an Instant Book checkout, you authorize EIM, as the Vendor's limited payment collection agent (Section 33), and our payment processor to charge the payment method you provide for the Total Price of each Booking at the time stated in Section 10.3, and for any modification you accept under Section 16.

11.2 Amounts Owed After an Event. If, after an Event, you agree on the Platform to an additional charge under Section 34, or an amount is determined to be owed by you under Section 46, EIM will send you a written statement of the amount. Amounts are due within fourteen (14) days after the statement, may be paid through the Platform's payment tools, and are subject to Section 35 if unpaid. EIM will not charge any payment method for such amounts without your authorization given at the time.

12.1 Limited License, Not a Lease. A Booking of a venue or space grants the Host and its Guests only a temporary, limited, revocable license to enter and use the space for the booked Event during the booked hours, subject to the Listing rules. It is not a lease, rental agreement, or tenancy of any kind. The venue Vendor retains the right of entry and re-entry, and the license may be revoked (with the consequences stated in Section 38) for violation of these Terms or the Listing rules or for safety reasons.

12.2 Holdover and Overtime. Extending an Event beyond the booked end time requires the Vendor's agreement. If the Host asks for extra time and the Vendor agrees, the extra time is priced at the Vendor's hourly rate shown in the Listing (or, if none is shown, the price the Vendor states and the Host accepts on the Platform) and is added as a modification under Section 16, with the Host Service Fee included in the price shown to the Host. A Host whose Guests remain in a venue past the booked end time without the Vendor's agreement is responsible for the Vendor's resulting actual, documented costs under Section 34.1(d).

12.3 No Overnight Stays; No Lodging or Tenancy Rights. Venue Bookings confer no tenancy, leasehold, lodging, occupancy, or transient-occupancy rights of any kind. No overnight stays, sleeping, or use of any booked space for lodging or residential accommodation is permitted. Bookings are limited to the booked Event hours, and no booked space may be used as a short-term rental, dwelling, or residence. Any holdover beyond the booked hours without the Vendor's agreement is a license violation that may lead to revocation of the license and removal.

13.1 Responsibility for Guests. The Host is responsible and liable for the acts and omissions of all Guests and invitees at its Event, including: (a) the supervision of any minors in attendance; (b) compliance with the venue's stated maximum capacity and all Listing rules; and (c) providing an accurate headcount before the Event and promptly updating it if it changes.

13.2 Lawful Use and Compliance. The Host will use the Platform and conduct each Event only for lawful purposes and will obtain and comply with all required permits, licenses, and approvals (including venue, noise, temporary-event, fire, and — if the Host supplies alcohol — alcohol permits), all applicable laws, venue rules, homeowner-association rules, and permit conditions, and all reasonable security and noise requirements applicable to the Event.

13.3 Accurate Event Disclosure. The Host must accurately and completely disclose, at booking and as details change: the Event type; expected headcount; whether alcohol will be served or sold; whether minors will attend; whether the Event will be held outdoors; any physical, athletic, or hazardous activities; and any other information the Platform or the Listing requests.

13.4 Consequences of Misrepresentation. If the Host materially misrepresents the Event (including type, headcount, alcohol service, attendance by minors, or activities), the Vendor or EIM may cancel the Booking, and the Host's refund is determined under Section 38.12, in addition to any other remedies available under applicable law.

13.5 Scope of the Social Event Rules. The rules in Section 13.6 apply to: (a) any Event held at a residential venue; (b) any Event at which alcohol is served or sold; and (c) any Event with 100 or more expected attendees. By booking such an Event, the Host agrees to comply with Section 13.6.

13.6 Residential, High-Attendance, and High-Risk Event Rules. For Events within the scope of Section 13.5:

(a) Residential curfew. Events at residential venues must start before 9:00 p.m. and conclude by 12:00 midnight local time — inclusive of setup and cleanup. Bookings at residential venues may not extend, and overtime under Section 12.2 may not be used to extend, an Event beyond this curfew.

(b) No ticketed or open-invite residential events. Ticketed, charged-entry, or open-invitation events at residential venues are prohibited unless the Host holds, and produces to EIM and the venue Vendor on demand, all permits and approvals required by the local jurisdiction for such an event.

(c) Fireworks and pyrotechnics. Fireworks and pyrotechnics are flatly prohibited at residential venues. At any other venue, fireworks and pyrotechnics are permitted only when provided by a licensed pyrotechnics Vendor complying with Section 24.11, with fire-marshal approval and all required permits. A violation of this Section 13.6(c) may result in immediate cancellation of the Booking, with the Host's refund determined under Section 38.12.

(d) Security threshold. A licensed security Vendor (Section 24.8) is required for any Event with 150 or more expected attendees, or 100 or more expected attendees where alcohol is served or sold (these thresholds differ from, and are in addition to, the insurance requirements in Section 14.1).

(e) Noise; permits; fines. Hosts must comply with all local noise ordinances, including any amplified-sound cutoff applicable to residential venues, and must obtain all permits required for the Event — commonly including temporary-event, amplified-sound, street-closure, tent/canopy, open-flame, temporary-food-facility, and special-event alcohol permits. The Host bears all citations, fines, and penalties arising from the Event's noise, permitting, or conduct violations.

13.7 Category-Specific Host Duties. For every Booking, the Host must: (a) give the Vendor accurate guest counts, the Event address, timing, access, load-in, parking, power, and any venue rules the Vendor needs; (b) disclose in advance whether children will attend, whether alcohol will be present, and any accessibility needs, dietary restrictions, or allergies the Vendor must plan for (subject to Section 15.6); (c) where a Vendor (for example, an Experiences, rentals, beauty, or transportation Vendor) requires participants to sign the Vendor's own waiver, safety acknowledgment, or rules, see that each participating Guest receives it and signs or accepts it before participating — EIM is not a party to any Vendor waiver; (d) follow the venue's rules and any exclusive-vendor requirements the venue discloses; (e) supervise minors at all times, including during children's entertainment, and designate an adult to be present whenever a Vendor works with children; and (f) ensure Guests follow Vendor safety instructions and the passenger, conduct, and alcohol rules of transportation Vendors.

14.1 When Insurance Is Required. Host-procured event liability insurance is mandatory — not merely recommended — for the following high-risk Event types: (a) Events at which alcohol is served or sold; (b) Events with 100 or more expected attendees; (c) Events at which the Host itself organizes or supplies physical, athletic, or hazardous activities (activities provided as Vendor Services by a Vendor that carries the insurance required by Section 23 do not, by themselves, trigger this requirement); and (d) Events held at residential venues.

14.2 Required Coverage. For each Event described in Section 14.1, the Host must obtain and maintain event liability insurance covering the Event, naming Events in Minutes, Inc. and the applicable Vendor(s) and venue as additional insureds, with limits appropriate to the Event and, where alcohol is served, including host liquor liability coverage.

14.3 Proof of Coverage. EIM may demand a certificate of insurance (COI) evidencing the required coverage at any time before the Event, and the Host must provide it within the time stated in the demand, which will be no less than 7 days (or, for a Booking made fewer than 7 days before the Event, no less than 48 hours).

14.4 Consequences of Failure. If the Host fails to obtain required coverage or provide a demanded certificate of insurance, EIM may cancel the Booking under Section 38.11(a)(3), or the Vendor may cancel under Section 38.5(g). In either case a Consumer Host receives a refund of the Total Price (including the Host Service Fee) less the Vendor's documented, non-recoverable costs already incurred for the Booking, and that deduction may never exceed the amount the Host would have forfeited had the Host cancelled under the Booking's Cancellation Tier on that date; a Business Host's refund is determined as a Host cancellation under the Booking's Cancellation Tier as of that date (Sections 38.5(g) and 38.11(b)).

15.1 Host Warranty and Covenant Regarding Guests. As a condition of each Booking, the Host represents, warrants, and covenants that the Host will: (a) inform its Guests that the Event and all Vendor Services are provided by the Host and the Vendor(s) — not by EIM — and that EIM is only the technology marketplace through which services were booked; and (b) where feasible, make the Guest Terms available to Guests and ask them to agree (for example, by including the Guest Terms, or a link to them, in the Host's own invitation, RSVP, or registration process).

15.2 How Guests Agree. A Guest is bound by the Guest Terms only if the Guest affirmatively agrees to them — for example, by checking a box or clicking a button next to a link to the Guest Terms in a Host's registration process, or by signing them.

15.3 No Reliance on Attendance Alone. EIM does not treat attendance at an Event as acceptance of these Terms or the Guest Terms. As between the Host and EIM, the Host's warranty and indemnity in this Section 15 — together with any Guest agreement obtained under Section 15.2 — allocate Guest-related risk.

15.4 Guest Terms. The following terms (the "Guest Terms") apply to each Guest who accepts them under Section 15.2 (or otherwise agrees to them):

(a) Marketplace disclaimer. EIM is a technology marketplace only; it is not the provider, organizer, host, or planner of any Event, and it has no contractual obligation to Guests regarding any Event. Any contract for Event services is between the Event Host and the Vendor(s).

(b) Assumption of risk. The Guest voluntarily assumes all risks of attending and participating in the Event, including illness (including foodborne illness), allergic reaction, bodily injury, property damage or loss, disability, and death.

(c) Release. To the maximum extent permitted by law, the Guest releases the EIM Parties from all claims arising out of the Event or any Vendor Services, except claims arising from EIM's own gross negligence, willful misconduct, fraud, or violation of law, and rights that cannot lawfully be waived (Cal. Civ. Code § 1668).

(d) Arbitration. Disputes between the Guest and EIM are subject to the arbitration agreement in Section 59 (including its opt-out right and carve-outs).

(e) Conduct. The Guest will comply with venue rules and applicable law and will not engage in conduct prohibited by Section 44.

15.5 Host Indemnity for Guest Claims. The Host will defend (at EIM's option), indemnify, and hold harmless the EIM Parties from and against claims by or relating to the Host's Guests arising out of the Event, the Vendor Services, or a Guest's presence, participation, act, or omission, in accordance with and subject to the limits in Section 54 (including Section 54.3, which excludes claims caused by the EIM Parties' own conduct and limits a Consumer Host's indemnity to claims caused by the Consumer Host or its Guests).

15.6 Guest Information. Before sharing a Guest's personal information on the Platform — and in particular any health-related details such as dietary restrictions, allergies, or accessibility needs, or information about a child — the Host must obtain the Guest's (or, for a child, the parent's or guardian's) consent — explicit consent where the law requires it — before entering that information, and must share only what the Vendor needs to provide the Vendor Services. EIM handles Guest information as described in the Privacy Policy.

16.1 Modifications Through the Platform. Hosts and Vendors must agree any modification to a Booking (date, time, scope, headcount, location, add-ons, or price) on the Platform — by agreeing the change in Platform messages and, where the price changes, completing the resulting payment or refund through the Platform — so the change is recorded and priced correctly. A price increase takes effect only when the Host accepts it on the Platform.

16.2 Resulting Amounts. The parties are responsible for any additional amounts and taxes resulting from a modification. The Platform shows the Host the modification's price — which, consistent with Section 10.2, already includes the Host Service Fee — and any taxes before the Host accepts it.

16.3 Material Changes Need Vendor Approval. Material changes to Event details (including headcount changes beyond the Listing's stated tolerance, venue changes, or scope changes) require the Vendor's approval through the Platform no later than 48 hours before the Event start. Material changes requested within 48 hours of the Event are effective only if the Vendor expressly accepts them on the Platform.

17.1 Sales of Alcohol. Only Vendors (or other persons) holding all required liquor licenses and permits may sell alcohol at an Event. Hosts must not sell, or permit the sale of, alcohol at an Event except through appropriately licensed persons.

17.2 Host-Supplied Alcohol. If the Host supplies its own alcohol for service at an Event, the Host is solely responsible for: (a) obtaining all required permits (including any temporary or special-event alcohol permits); (b) complying with all laws governing alcohol service, including minimum-age laws and laws prohibiting service to visibly intoxicated persons; and (c) complying with all venue and Vendor rules on alcohol.

17.3 Indemnity. The Host will indemnify the EIM Parties, in accordance with Section 54, against all claims arising out of alcohol supplied, served, sold, or consumed at the Host's Event in violation of law or these Terms, including claims under dram-shop or social-host liability laws.

18.1 Host and Guest Recording License. Hosts and Guests may photograph and film the Event and may use the resulting photos and videos for personal purposes — and, for corporate or organizational Hosts, for internal business purposes (e.g., internal communications and archives) — including images and footage that incidentally capture the venue, Vendor staff, and Vendor work product (such as décor, food styling, floral and design installations, and staging).

18.2 Vendor License and Waiver. Each Vendor grants Hosts and Guests the corresponding non-exclusive license to capture and use such photos and videos as described in Section 18.1 and waives any claims against Hosts, Guests, and the EIM Parties arising from such incidental capture of the venue, Vendor staff, or Vendor work product.

18.3 Commercial Use Requires Consent. Commercial exploitation of a Vendor's work product beyond ordinary Event coverage — for example, advertising built around a Vendor's installation or design, or resale of images of the Vendor's work — requires the Vendor's prior consent.

18.4 Guest Consents. The Host is responsible for obtaining any publicity, privacy, or personality-rights consents required from Guests for the Host's own recordings and their intended uses.

18.5 Cross-References. Venue camera and recording-device disclosures are governed by Section 31. Content shared on or through the Platform is licensed to EIM under Section 41.

This Part IV applies to Vendors, including everyone acting under a Vendor's account.

19.1 Independent Businesses. Vendors are independent businesses and independent contractors. Nothing in these Terms creates an employment, agency (except the limited payment collection agency in Section 33), joint-venture, partnership, or franchise relationship between any Vendor and EIM. EIM does not control or direct, and has no right to control or direct, the performance of Vendor Services.

19.2 Structural Independence (Referral-Agency Conditions). Each Vendor represents, warrants, and agrees, consistent with Cal. Labor Code § 2777, that:

(a) the Vendor is free from EIM's control and direction in performing Vendor Services, both under contract and in fact;
(b) the Vendor maintains its own clientele and is free to seek work through other channels — including competing platforms, its own website, and direct engagements — and to work directly with clients;
(c) the Vendor provides its own tools, supplies, vehicles, and equipment used to perform Vendor Services;
(d) the Vendor sets its own rates and prices (or negotiates them directly with the client) without dictation by EIM, and sets its own hours, schedule, availability, staffing, and methods;
(e) the Vendor maintains all business licenses, business tax registrations, and professional certifications required by the jurisdictions in which it performs services;
(f) the Vendor delivers Vendor Services under the Vendor's own name and brand — not EIM's — and is customarily engaged in an independently established business of the same nature as the Vendor Services provided;
(g) the Vendor is free to accept or reject clients, Bookings, and contracts, without penalty other than the consequences of cancelling a Booking the Vendor has already accepted (Section 38.5); and
(h) the Vendor certifies its state contractor, professional, or occupational licenses to EIM where required for its category.

19.3 Direct Contract at Listing Terms. Each confirmed Booking forms a direct contract between the Vendor and the Host for the Vendor Services at the price, scope, and terms stated in the Listing and Booking Confirmation. EIM is not a party to that contract (Section 6.2).

19.4 Supplemental Vendor Contracts. A Vendor may ask a Host to sign a supplemental service agreement (e.g., a catering contract or venue rules addendum) only if that supplemental agreement: (a) is consistent with these Terms, the Listing, and the applicable Cancellation Tier; (b) is disclosed in the Listing and made available to the Host before booking; (c) does not expand the Host's liability beyond the limits set by these Terms, impose fees not disclosed in the Listing, impose cancellation terms stricter for the Host than the applicable Cancellation Tier, or purport to restrict or penalize honest reviews (Section 40); and (d) does not purport to bind or obligate EIM. Any provision of a supplemental vendor agreement that conflicts with these Terms is void as between the Vendor and EIM, and, as to cancellation and refunds, the Platform framework in Section 38 controls.

20.1 Accuracy. Each Listing must be complete, accurate, and current at all times, including service descriptions, capacity, availability, geographic service area, requirements, restrictions, rules, and the applicable Cancellation Tier. Vendors must promptly update Listings when anything changes.

20.2 Complete Pricing. Every mandatory fee or charge the Vendor imposes — including travel charges, setup and teardown fees, service charges, minimums, and mandatory gratuities — must be included in the Listing's price breakdown so it is reflected in the displayed all-in price (Section 10.2). Vendors must not charge Hosts any fee that is not disclosed in the Listing and included in the Booking, and must not solicit or collect any payment off-Platform (see Section 25).

20.3 Authentic Media. Portfolio photographs and videos presented in a Listing as the Vendor's actual work product are warranted by the Vendor to be authentic depictions of the Vendor's own work and not AI-generated, AI-fabricated, or materially AI-altered imagery. Illustrative or AI-assisted concept imagery must be clearly labeled as such and must not be presented as completed work.

20.4 Dashboard and Responsiveness. Vendors must keep their dashboard, calendar, and availability current, monitor Platform messages, and respond promptly to Booking Requests and Host messages. EIM may consider response time in ranking (Section 10.1). Declining a Booking Request never affects a Vendor's ranking, badges, Instant Book status, or account standing.

Vendors are solely responsible for identifying, obtaining, and complying with all legal requirements that apply to their business and services, including business licenses; permits; health permits and certifications; liquor licenses; zoning and land-use rules; fire and occupancy codes; business and tax registrations; and employment, wage-and-hour, and immigration laws. Any compliance information, checklist, reminder, or resource EIM provides is for informational purposes only, is not legal advice, and may be incomplete or outdated; Vendors must confirm their obligations with their own counsel and regulators.

Each Vendor represents, warrants, and agrees that:

(a) the Vendor is qualified and experienced to perform every Vendor Service it lists;
(b) the Vendor is, and will remain, licensed, certified, bonded, and insured as required by applicable law for the specific services and jurisdictions involved, and that these requirements are satisfied for all of the Vendor's employees, subcontractors, and personnel who perform services;
(c) all Vendor Services will be performed in a timely, professional, and workmanlike manner consistent with the Listing and Booking Confirmation;
(d) the Vendor will not subcontract, delegate, or assign performance of a confirmed Booking without the prior written consent of the Host (and notice to EIM through the Platform);
(e) the Vendor will promptly self-report to EIM any criminal conviction of the Vendor or of any principal or personnel performing services under its account — for fraud, theft, a crime of violence, sexual misconduct, or an offense related to the services the Vendor provides — arising during the Vendor's use of the Platform;
(f) the Vendor will immediately notify EIM and the affected Host of any circumstance that may prevent or materially impair performance of a confirmed Booking; and
(g) all information the Vendor provides to EIM and to Hosts is accurate and not misleading.

23.1 Mandatory and Recommended Categories. Vendor insurance is mandatory, as a condition of listing and of every Booking, for Vendors in these categories:
(a) venues;
(b) Experiences and team-building activities that involve physical exertion, water or boats, fire or heat, sharp tools, ranges (axe throwing, archery, or shooting), motorized or wheeled vehicles (including bikes and karts), or alcohol;
(c) caterers, bakeries, and other food Vendors;
(d) bar and alcohol-service Vendors;
(e) transportation Vendors;
(f) security Vendors;
(g) staffing Vendors;
(h) rental Vendors that supply tents, staging, structures, inflatables, or amusement devices;
(i) AV and technology Vendors that rig equipment overhead or supply special effects; and
(j) entertainers whose performances involve physical activity, pyrotechnics, fire, or children.

Insurance is recommended but not a condition of listing for all other categories, including event planners and coordinators, officiants, photographers, videographers, DJs, bands and musicians, florists and décor Vendors, beauty Vendors, and Experiences not listed in (b) (see Section 23.3(h)).

23.2 Baseline Mandatory Coverage. Each Vendor in a mandatory category must obtain and maintain, at its own expense, at least:

(a) Commercial General Liability (CGL) insurance of $1,000,000 per occurrence and $2,000,000 aggregate, covering bodily injury, property damage, personal and advertising injury, and products/completed operations; and
(b) Workers' compensation insurance as required by the law of each state in which the Vendor operates, covering all employees and, where required, subcontractors.

23.3 Category-Specific Lines. In addition to the baseline:

(a) Caterers, bakeries, and food Vendors: products/completed-operations coverage within the CGL policy;
(b) Bar and alcohol service, and Experiences that serve alcohol: liquor liability insurance of at least $1,000,000 per occurrence;
(c) Transportation: commercial automobile liability insurance at or above all federal (FMCSA) and state (for example, California CPUC charter-party carrier) minimums. Commercial auto coverage is also required for any Vendor that carries Guests in a vehicle;
(d) Security: coverage suited to security services, including coverage for use-of-force incidents and, if armed guards are offered, coverage that expressly includes armed services;
(e) Experiences and entertainers within Section 23.1(b) or (j): coverage for participant injury in the activities offered, and, for boats or other watercraft, marine or watercraft liability coverage;
(f) Rentals and AV within Section 23.1(h) or (i): coverage for the equipment, structures, rigging, and effects supplied, including their setup and operation;
(g) Staffing: workers' compensation for all assigned personnel; employment-practices liability coverage is recommended; and
(h) Recommended categories: professional liability (errors and omissions) coverage for planners, coordinators, and officiants, and professional or general liability coverage for beauty, photography, videography, music, florist, and décor Vendors.

23.4 Certificates; Additional Insured. Upon EIM's demand, a Vendor must promptly provide certificates of insurance for the mandatory lines. The general liability, liquor liability, commercial automobile, and other mandatory liability policies must name Events in Minutes, Inc. as an additional insured; the workers' compensation policy (which cannot name an additional insured) must include a waiver of subrogation in favor of Events in Minutes, Inc. where the insurer permits it. Hosts may also request certificates before booking.

23.5 Lapse Notification. Vendors must notify EIM within five (5) days of any lapse, cancellation, non-renewal, or material reduction of any mandatory coverage line.

23.6 Consequences of Failure: Mandatory Lines Only. Failure to obtain or maintain a mandatory coverage line, or to provide a demanded certificate for one, may result in Listing suspension, Booking cancellation under Section 38.11, and account suspension or termination. Failure to carry a recommended line is not a suspension or cancellation event.

23.7 Insurance Documents; No Verification by EIM. EIM may collect and review insurance documents a Vendor provides, and may display the insurance status the Vendor reports, labeled as reported by the Vendor. EIM does not verify, and does not guarantee, the existence, adequacy, or currency of any Vendor's insurance. Hosts should confirm coverage directly with the Vendor and its insurer.

Each Vendor must meet the rules below for every category it lists, in addition to its other obligations. Each Vendor is solely responsible for its category's legal, licensing, health, and safety requirements. EIM does not supervise Vendor Services or verify compliance (Sections 6.3 and 21).

24.1 Venues. Venue Vendors must:
(a) state the maximum lawful capacity and keep every Event within it;
(b) hold the permits, certificates of occupancy, and approvals required for the Event types the Listing offers;
(c) keep exits, fire and life-safety systems, and accessible routes required by the ADA and state law in working order;
(d) show in the Listing all house rules, noise limits and curfews, décor and open-flame rules, and any exclusive or required-vendor lists (caterers, bar, security, or cleaning) before booking; and
(e) disclose recording devices under Section 31.

24.2 Experiences and Team Building. Experiences Vendors must:
(a) use qualified, trained instructors and guides, and staff each session in a ratio suited to the activity;
(b) give participants a safety briefing, and provide and maintain the safety equipment the activity requires;
(c) state in the Listing the minimum age, any physical, health, or fitness requirements, what to wear, and the maximum group size;
(d) hold every permit the activity and location require;
(e) for water activities, use operators licensed by the U.S. Coast Guard where the law requires a license, and provide a properly fitting, approved life jacket for every participant;
(f) for axe throwing, archery, shooting, and similar range activities, run them under a trained range or safety supervisor, enforce age limits, and refuse anyone who appears impaired;
(g) for cooking, fire, glass, kiln, and similar heat or sharp-tool activities, provide protective equipment and keep first-aid supplies on site;
(h) for bikes, karts, and other wheeled or motorized activities, provide helmets and the safety gear the law or good practice requires;
(i) for wine, beer, spirits, or cocktail activities, serve only under the licenses the law requires, never serve anyone under 21 or anyone visibly intoxicated, and follow Section 24.6; and
(j) for children's activities, also follow Section 24.12.

A Vendor may require participants to accept its own waiver or safety rules. It may do so only if the waiver is disclosed in the Listing before booking (Section 19.4) and complies with applicable law. EIM is not a party to any Vendor waiver, and no waiver may purport to release a Vendor's gross negligence or willful misconduct where the law forbids it.

24.3 Virtual Events and Shipped Kits. Vendors offering virtual Events must:
(a) deliver working access links and run the session on the platform stated in the Listing, under that platform's terms;
(b) record a session only with notice to all participants and the Host's agreement; and
(c) if the Vendor ships kits to participants:
(i) comply with product-safety laws, including children's-product rules where applicable;
(ii) label food and beverage kits with ingredients and major allergens;
(iii) ship food only where the Vendor's food license or cottage-food registration permits;
(iv) ship alcohol only where lawful, through a licensed seller, with adult-signature delivery;
(v) bear the risk of loss until delivery; and
(vi) use participants' shipping addresses only to deliver the kit, and keep and delete them as the Privacy Policy describes.

24.4 Caterers and Food Vendors. Caterers and food Vendors must:
(a) hold all food-handler permits, food-facility licenses, and health-department approvals for each jurisdiction where they serve;
(b) comply with the FDA Food Code and state and local food-safety law, including handling, temperature control, storage, transport, and sanitation;
(c) keep current food-handler certifications (ServSafe or equivalent) for everyone who prepares, handles, or serves food;
(d) disclose allergen information, reasonably accommodate allergen requests, and never represent a dish as allergen-free unless it is prepared to prevent cross-contact; and
(e) if operating under cottage-food laws, comply with them and disclose cottage-food status in the Listing.

24.5 Bakeries and Desserts. Bakery and dessert Vendors must:
(a) operate from a permitted commercial kitchen or a registered cottage-food operation, and disclose which in the Listing;
(b) label or disclose ingredients and major food allergens (including sesame);
(c) disclose shared-kitchen and cross-contact risks;
(d) transport and hold items at safe temperatures; and
(e) disclose any non-edible components (such as supports, wires, or decorative flowers) and remove or label them before service.

24.6 Bar and Alcohol Service. Bar Vendors must:
(a) hold all liquor licenses and permits required by the alcoholic-beverage-control authority in each jurisdiction where they serve;
(b) ensure every bartender and server holds current Responsible Beverage Service (RBS) certification where required, including under California law;
(c) never serve minors or visibly intoxicated persons;
(d) check IDs, and follow hours-of-service limits;
(e) stop service when continued service would be unlawful or unsafe; and
(f) bear all liability for their own service of alcohol, including under dram-shop laws.

24.7 Transportation. Transportation Vendors must:
(a) hold all required driver licenses (including commercial licenses), vehicle registrations, inspections, and operating authority (including California CPUC charter-party carrier permits, or the equivalent in other states, and U.S. DOT/FMCSA authority for interstate service);
(b) comply with FMCSA and state rules, including driver hours-of-service and any drug and alcohol testing the law requires;
(c) keep vehicles maintained, inspected, and within their seating capacity;
(d) follow seatbelt, child-restraint, and accessibility laws; and
(e) for party buses and limousines, allow alcohol only where the law permits passengers to drink, never allow anyone under 21 to drink, keep the driver fully separated from alcohol, and stop service or the trip if passenger conduct becomes unsafe.

The Host is responsible for its passengers' conduct and for any damage they cause to the vehicle (Section 46).

24.8 Security. Security Vendors must:
(a) hold every guard registration, private-patrol-operator license, and company license required by the state where they work (for example, from the California Bureau of Security and Investigative Services), and ensure all personnel meet state training and background-check requirements;
(b) provide armed guards only if the Listing expressly offers armed service and each armed guard holds every required firearm permit, and only where the venue and the Host allow it;
(c) when screening IDs, wristbands, or passes, use personal information only to admit or refuse entry, not copy or keep ID documents unless the law requires it, and handle any personal information seen at the door as required by Section 29 and described in the Privacy Policy;
(d) use force or detain anyone only as the law allows, and call law enforcement for criminal matters;
(e) give the Host a prompt written report of any incident; and
(f) for large Events, coordinate a crowd-management plan with the Host and venue.

Security Vendors are not law enforcement.

24.9 Photographers and Videographers. Photographers and videographers must:
(a) respect the intellectual-property, privacy, and publicity rights of Event participants;
(b) state in the Listing the delivery timeline and who owns the deliverables and what usage rights the Host receives;
(c) obtain model releases, or confirm that the Host has obtained consents, before using images commercially;
(d) license any music used in delivered videos; and
(e) for any drone, comply with FAA Part 107, including a current Remote Pilot Certificate and any required authorizations, and any venue restrictions.

24.10 DJs, Bands, and Musicians. Music Vendors must:
(a) for events open to the public, confirm that the venue holds public-performance licenses (for example, from ASCAP, BMI, SESAC, or GMR) or obtain any license the law requires;
(b) comply with noise ordinances and venue sound limits;
(c) set up and operate equipment safely, including secured cables and safe use of venue power;
(d) follow the venue's load-in rules; and
(e) maintain reasonable backup arrangements for critical equipment.

24.11 Entertainers and Performers. Entertainers must:
(a) obtain all entertainment permits, and, for pyrotechnics or fire, the licenses, fire-marshal approvals, and permits the law requires;
(b) use only licensed pyrotechnic operators;
(c) comply with fire codes, noise ordinances, and occupancy limits; and
(d) keep performance content within what the Listing describes and the Host has approved.

24.12 Entertainers and Vendors Working With Children. Vendors whose services involve children must:
(a) complete any background check the law requires for their personnel;
(b) never be alone with a child without a Host-designated adult present (Section 13.7(e));
(c) use only cosmetics, face paints, and materials that comply with FDA rules, and ask about allergies first;
(d) not photograph children or share their images without a parent's or guardian's permission;
(e) keep content age-appropriate; and
(f) follow any mandatory-reporting duty that applies to them.

24.13 Florists and Décor. Florist and décor Vendors must:
(a) use candles and open flame only where the venue permits them, and in compliance with the fire code;
(b) use flame-resistant materials where required;
(c) install arches, hanging pieces, and structures securely, rigged by qualified people;
(d) keep exits and fire equipment clear;
(e) not use plants or materials that are toxic to people or pets in arrangements placed on or near food, or within reach of children, at any Event where children are expected; and
(f) complete teardown and removal by the time agreed in the Booking.

24.14 Rentals. Rental Vendors must:
(a) supply items clean, inspected, and in safe working condition;
(b) state delivery, setup, and pickup windows in the Listing and keep to them;
(c) for tents, canopies, and structures, obtain the permits and fire-safety certifications the law requires and anchor them safely;
(d) for inflatables and amusement devices, comply with state amusement-ride laws, have a trained operator present when required, and stop operation in unsafe weather;
(e) supply electrical items in safe condition; and
(f) state in the Listing the condition in which items must be returned and how normal wear is distinguished from damage.

The Host must return rented items in the same condition as delivered, normal wear excepted. Claims for loss of or damage to rented items are handled under Section 46.

24.15 AV, Technology, and Special Effects. AV Vendors must:
(a) use qualified personnel for rigging and electrical work;
(b) use cold-spark, haze, fog, confetti, and CO2 effects only with the venue's written approval, in coordination with its fire-alarm system, and under any required permit; and
(c) never supply pyrotechnics except through a licensed operator under Section 24.11.

24.16 Beauty. Beauty Vendors must:
(a) hold the cosmetology, esthetician, barbering, or makeup licenses required by the state board, and follow its rules for services performed outside a licensed establishment;
(b) use only products that comply with FDA and state cosmetic-safety rules;
(c) ask about allergies and sensitivities, and offer patch tests where appropriate; and
(d) meet the board's sanitation standards.

24.17 Staffing. Staffing Vendors must:
(a) comply with all employment laws, including wage-and-hour, overtime, meal and rest breaks, workers' compensation, anti-discrimination, and work-authorization (Form I-9) requirements; and
(b) ensure assigned personnel hold current food-handler and RBS certifications for their tasks.

Staff supplied through the Platform are the employees or contractors of the staffing Vendor alone. They are not employees, agents, or joint employees of EIM or the Host. The staffing Vendor alone is responsible for their pay, taxes, withholdings, benefits, and insurance. The Host directs only the event tasks described in the Booking.

24.18 Event Planners and Coordinators. Planners and coordinators:
(a) are independent and are not EIM's agents;
(b) may not bind EIM;
(c) must disclose to the Host, in writing, any commission, referral fee, or markup they receive from another supplier;
(d) must account for and protect any client funds they hold; and
(e) may not take payment outside the Platform for services booked through it (Section 25).

24.19 Officiants. Officiants must:
(a) have legal authority to solemnize marriages in the state and county where the ceremony takes place; and
(b) complete and return the marriage license within the legal deadline where the law places that duty on the officiant.

The couple is responsible for obtaining a valid marriage license. EIM makes no representation about the legal validity of any ceremony or marriage.

24.20 All Regulated Services. Every Vendor providing a Regulated Service, in any category, must:
(a) identify, obtain, and maintain every license, permit, registration, certification, approval, and insurance coverage the service requires from any authority with jurisdiction over the service or the Event location;
(b) perform the service in compliance with all applicable health, safety, fire, and consumer-protection requirements; and
(c) provide evidence of compliance to EIM on demand.

EIM may suspend or remove any Listing for a Regulated Service pending verification. Section 54 applies to any claim arising from a Vendor's failure to meet this Section 24.

25.1 Non-Circumvention Covenant. For twelve (12) months after a Host or Guest is first introduced to a Vendor through the Platform (through a message thread, a Booking Request, or a Booking), the Vendor must not solicit, steer, accept, or process — and must not attempt or induce — any booking, payment, or transaction for event services with that Host or Guest off the Platform, and must not encourage any Host to cancel a Booking to re-book off-Platform. This Section 25 applies only to Vendors; it imposes no liquidated damages or other monetary liability on Hosts or Guests.

25.2 Liquidated Damages (Vendors Only). If a Vendor breaches Section 25.1, the Vendor will pay EIM liquidated damages equal to thirty percent (30%) of the off-Platform booking or transaction subtotal for each circumvented transaction. The Vendor and EIM agree this amount is a reasonable estimate of EIM's loss and not a penalty, because at the time of contracting: (a) EIM loses its Platform Fees on the diverted transaction and on the expected repeat bookings from the platform-introduced relationship; (b) EIM loses the value of its costs of acquiring, screening, onboarding, and marketing the Vendor and the customer relationship, and incurs rebooking and trust-remediation costs; and (c) off-Platform transactions are inherently difficult to detect, and actual damages from a diverted relationship are impracticable to calculate at the time of contracting. This clause is agreed between commercial parties within the meaning of Cal. Civ. Code § 1671(b). Liquidated damages are collectible by payout offset (Section 28.3) or by invoice.

25.3 Additional Consequences. A transaction conducted off-Platform in violation of this Section 25 is not a Booking, is not covered by Section 38 or any other Platform protection, and is a material breach of these Terms. Fee circumvention by any Member is a breach of these Terms that may lead to enforcement under Section 49.

25.4 Compliant Off-Platform Path. Where a Platform-introduced Host cannot reasonably transact on the Platform (for example, a government, school, or institutional purchaser that must pay by purchase order), the Vendor may complete the booking off-Platform without liability under Section 25.2 by: (a) notifying EIM by email to support@eventsinminutes.com, with the subject line "Off-Platform Booking," within seven (7) days after contracting, stating the Host, the Event date, and the booking subtotal; and (b) paying EIM, within thirty (30) days of EIM's invoice, a facilitation fee equal to the Vendor Service Fee plus the Payment Processing Fee (14% in total, Section 32.1) on the off-Platform booking subtotal.

25.5 Prior-Relationship Safe Harbor; No Fee on Inquiries. Section 25.2 does not apply where the Vendor shows a pre-existing business relationship with the Host, evidenced by communications or transactions predating the Platform introduction by at least thirty (30) days. No fee, commission, or liquidated damages are ever owed on a mere inquiry, message, or Booking Request that does not become a completed transaction.

25.6 Message Protections. To support this Section 25 and protect users from scams, Platform messaging blocks email addresses and external links in messages. Vendors and Hosts must not try to defeat this protection (for example, by spelling out contact details or embedding them in images) to move a Platform-introduced relationship off the Platform.

25.7 Vendor Plans That Allow Off-Platform Dealings. In a chat that EIM opens under Section 32A (a chat on an Unlimited Listing, or the chat of a Lead the Vendor paid for), sharing contact details is permitted and Section 25.6 does not apply. Sections 25.1 and 25.2 do not apply to a Host who reached the Vendor as a Lead the Vendor paid for, or through a Listing covered by the Vendor's Unlimited Subscription, so the Vendor and that Host may agree and pay off the Platform. As Section 25.3 states, an arrangement made off the Platform is not a Booking: EIM does not hold or protect the payment, does not guarantee the Vendor's performance or the Host's refund under Section 38, and does not handle disputes about it. Only Bookings made and paid on the Platform have those protections.

26.1 Two Ways to Join. A Vendor can join the Platform by (a) registering and building its own Listings, or (b) claiming a business profile EIM has prepared. Both paths lead to the same Vendor account and the same Vendor terms in this Part IV.

26.2 EIM-Prepared Drafts. To invite businesses to the Platform, EIM may prepare a draft business profile and unpublished draft packages for a business, using information and photos from public sources — the business's own website, its public business profiles, and its public social-media accounts. Drafts are not published, not visible to the public, and not bookable, and nothing is published under a business's name unless and until the business claims the profile and publishes the drafts itself. EIM invites the business by email with a claim link. Drafts that are not claimed, and their photos, are deleted no later than ninety (90) days after EIM's first invitation email. A business may ask EIM at any time to delete its drafts and stop invitations by emailing support@eventsinminutes.com or using the opt-out link in any invitation, and EIM will do so without requiring the business to join.

26.3 Who May Claim; Authority. Only a person authorized to act for a business may claim it. By claiming a business profile, you represent and warrant that you are the owner of the business or are authorized by the business to manage it on the Platform and to accept these Terms on its behalf (Section 1.3). EIM may verify a claim by matching information you provide against the information on file, through the claim link sent to the business email on file, and by sending a one-time code to the business phone number on file (Section 5.2(b)). EIM may require further verification before the first publication of a Listing, a change to payout details, or the addition of account managers.

26.4 Pre-Built Content Becomes Your Content. Draft text and photo selections may be prepared with the help of automated or AI tools. Before publishing, you review each draft package, edit or replace any information, and confirm or remove each photo. Before publishing, you confirm that you have the right to use each photo you keep on listing sites such as the Platform, and you remove any photo for which you do not have those rights. When you publish a draft, its content becomes your Listing content for all purposes: you are responsible for its accuracy and completeness (Section 20), you give the warranties in Section 41.4 for it, and it is licensed to EIM under Section 41.2.

26.5 Ownership Disputes. If two or more people claim the same business, or EIM receives a credible report that a profile was claimed without authority, EIM may, after notice to the affected accounts: (a) temporarily freeze the profile's Listings, the account's ability to publish, and payouts for that business; (b) ask each claimant for evidence of authority (for example, business registration records, a business license, or control of the business's official email or phone); and (c) transfer the profile to the claimant that EIM reasonably determines has the stronger evidence of authority. EIM gives each claimant at least seven (7) days to respond before deciding, and may refuse or reverse a claim it cannot verify. A freeze lasts no longer than reasonably needed to resolve the dispute and in any case no longer than sixty (60) days, unless a court order or a pending legal proceeding requires longer. Payouts withheld during a freeze are released to the person EIM determines is entitled to them, subject to Section 28. EIM's good-faith decisions under this Section 26.5 do not create liability to any claimant, subject to Section 53.4.

26.6 Fees Shown Before You Claim. Claiming a business profile and listing are free. Before you claim, the Platform shows the Vendor fees in Section 32.1(b)–(c), with an example: on a $1,000 Vendor Subtotal, EIM keeps $140 and you receive $860.

27.1 Vendor Taxes. Each Vendor is solely responsible for determining and fulfilling all of its tax obligations arising from amounts earned through the Platform, including income, self-employment, payroll, sales-and-use, and business taxes.

27.2 Tax Documentation as a Payout Condition. Providing the taxpayer information required for information reporting — through Stripe's connected-account onboarding (Section 28.2) or, if EIM requests it, on IRS Form W-9 (or Form W-8BEN / W-8BEN-E for non-U.S. Vendors) — is a condition of receiving payouts.

27.3 Information Reporting. EIM and/or its payment processor will file IRS Form 1099-K and any other required information returns (e.g., Form 1099-NEC where applicable) reflecting amounts paid to Vendors, as required by law.

27.4 Collection and Remittance. Where a marketplace-facilitator or similar law requires it, Vendors authorize EIM to collect and remit taxes on transactions through the Platform. If EIM collects or remits a tax in error, the Vendor's and Host's sole remedy is a refund of that tax from the applicable taxing authority, and each Member agrees to seek any over-collected tax from that authority.

27.5 Withholding. EIM may withhold from payouts any amounts required by law, and may withhold payouts entirely until required tax documentation is received.

28.1 Payout Timing and Method. Subject to this Section 28, EIM will initiate payout of the Vendor Subtotal (less the Vendor Service Fee, the Payment Processing Fee, and any amounts withheld or offset under Section 28.3) within twenty-four (24) hours after Event completion, via Stripe Connect to the Vendor's Stripe connected account. Bank processing times after initiation depend on Stripe and the Vendor's bank. If a Booking is cancelled or refunded before its payout is initiated, no payout is made for the cancelled or refunded amount; if it is refunded after the payout, Section 28.4 applies, limited to the Vendor's share of the refunded amount.

28.2 Stripe Connected Account Agreement. Payouts are processed by Stripe. As a condition of receiving payouts, each Vendor must create and maintain a Stripe connected account and agrees to be bound by the Stripe Connected Account Agreement (including the Stripe Services Agreement and Stripe's Payment Terms), as updated by Stripe from time to time. Vendors authorize EIM to share with Stripe the information required to open and maintain the connected account. Vendors enter and manage their own bank account and identity details directly with Stripe; EIM staff do not collect or enter Vendors' bank account details. Completing Stripe's onboarding, including its identity verification, is a condition of receiving payouts.

28.3 Withholding; Offsets. EIM may delay, withhold, or offset a payout only: (a) while a timely reported Booking issue (Section 38.10), damage claim (Section 46), refund decision, or ownership dispute (Section 26.5) concerning that Booking or Vendor is pending; (b) upon a chargeback or payment reversal; (c) where EIM has a reasonable, documented suspicion of fraud or of a material breach of these Terms; (d) to collect vendor cancellation fees (Section 38.5), liquidated damages (Section 25.2), refunds recoverable under Sections 28.4 and 33.6, or other undisputed amounts the Vendor owes EIM under these Terms; and (e) as required by law or legal process. Any withholding is limited to the amount reasonably at issue; EIM will notify the Vendor with the general reason (unless the law or a fraud investigation prevents it); and withheld amounts not needed to satisfy the matter are released promptly once it is resolved, and in any case within ninety (90) days after the Event, unless a court order, legal requirement, or pending chargeback requires a longer hold.

28.4 Clawback. If EIM refunds a Host (under Section 38, Section 33.6, a chargeback, a damage decision, or applicable law) after paying out to the Vendor, EIM may recover the refunded amounts from the Vendor by deducting them from future payouts or by invoicing the Vendor (payable within 30 days).

28.5 Earned at Completion; Advances; No Deposit. A Vendor does not earn any Booking amount until the Booking completes. Any payout or partial payout made before Booking completion is a recallable advance, repayable or offsettable if the Booking does not complete or amounts become repayable under these Terms. Balances displayed in the Vendor dashboard are amounts collected on the Vendor's behalf as limited payment collection agent (Section 33) — they are not a deposit with, or a debt or general obligation of, EIM except as expressly stated in these Terms, and they accrue no interest.

28.6 Bounded Risk Reserve. EIM may establish a payout reserve for a Vendor only on defined criteria: elevated refund, chargeback, complaint, or nonperformance risk evidenced by the Vendor's transaction history, pending disputes, or credible fraud indicators. Any reserve must be: (a) limited in amount to the sum reasonably at risk; (b) noticed to the Vendor, with a statement of its general basis; and (c) released no later than ninety (90) days after the applicable Event, or when the underlying risk resolves, whichever is earlier. EIM will not impose fixed-duration, standardless, or sole-discretion holds outside this Section 28.6 and Section 28.3.

Each Vendor agrees that: (a) personal information of Hosts and Guests received through the Platform or a Booking may be used only to perform that Booking (communications, delivery of services, and legally required records); (b) the Vendor will not sell such personal information or use it for secondary marketing, advertising, profiling, list-building, or any purpose unrelated to the Booking, and will not add Hosts or Guests to marketing lists without their separate, lawful consent; (c) the Vendor will comply with all applicable privacy and data-protection laws (including the CCPA/CPRA) and will implement reasonable safeguards for such data; (d) the Vendor will delete or securely destroy such personal information when it is no longer needed for the Booking or for legally required records, and will promptly notify EIM of any unauthorized access to it; (e) the Vendor will promptly honor deletion, correction, and other privacy-rights instructions that EIM passes on for Hosts or Guests, and will cooperate with EIM's reasonable requests for help responding to privacy-rights requests; (f) on reasonable notice, EIM may require written verification of, and may audit, the Vendor's compliance with this Section; and (g) EIM may enforce this Section by suspending or removing the Vendor under Section 49.

A Vendor is responsible and liable for the acts and omissions of its owners, employees, subcontractors, agents, and anyone else who performs services in connection with its Bookings or who accesses or operates under its account, as if those acts and omissions were the Vendor's own.

31.1 Listing Disclosure. Every venue Vendor must disclose in its Listing every security camera, monitoring device, and audio or video recording device present on the premises, including the device type and its location.

31.2 Absolute Privacy-Zone Ban. No cameras, monitoring devices, or recording devices are permitted — ever, disclosed or not — in bathrooms, changing areas, lactation rooms, or any other area where occupants have a reasonable expectation of privacy.

31.3 No Undisclosed Audio. Undisclosed audio recording is prohibited. California is an all-party-consent state (Cal. Penal Code §§ 631–632); venue Vendors must not record audio of Hosts or Guests without all legally required consents.

31.4 Consent Through Booking. By confirming a Booking for a venue whose Listing discloses devices under Section 31.1, the Host consents — and agrees to inform Guests, so that Guests are on notice — to the disclosed devices' presence and operation during the Event.

31.5 Violations. Violation of this Section 31 will result in Listing removal and/or account termination, and is an indemnity trigger under Section 54.

32.1 Fee Structure. EIM charges the following Platform Fees on each Booking:

(a) Host Service Fee. A service fee charged to the Host for each Booking. The Host Service Fee is calculated by EIM and included in every price displayed to the Host before checkout (Section 10.2), and is shown as a separate line in the Cart and at checkout before the Host pays. Its amount for each Booking is the amount shown at checkout.

(b) Vendor Service Fee. A service fee equal to eleven percent (11%) of the Vendor Subtotal, charged to the Vendor and deducted from the Vendor's payout.

(c) Payment Processing Fee. A fee equal to three percent (3%) of the Vendor Subtotal, charged to the Vendor and deducted from the Vendor's payout, which covers card and payment processing.

Together, the Vendor Service Fee and the Payment Processing Fee are fourteen percent (14%) of the Vendor Subtotal. Example: on a Booking with a $1,000 Vendor Subtotal, EIM deducts $140 and the Vendor receives $860, before any amounts deducted under Section 28.3. Listing on the Platform has no upfront cost; Vendors pay Platform Fees only on Bookings.

The fourteen percent (14%) above is the Vendor fee on the Marketplace plan. EIM may set a different Marketplace Vendor fee for a service category, shown in the Vendor's dashboard. A Vendor on a Subscription pays the Vendor fee of its plan tier instead, and a Booking made by a Host who reached the Vendor as a paid Lead may carry a reduced Vendor fee, as stated in Section 32A. The Vendor fee that applies to a Booking is shown to the Vendor before the Vendor accepts it.

32.2 All-In Price Display. As stated in Section 10.2 and consistent with Cal. Civ. Code § 1770(a)(29), all mandatory charges — the Host Service Fee and every mandatory Vendor charge — are included in the prices displayed and advertised to Hosts. Only government taxes and optional add-ons the Host selects are added afterward, and each is itemized before payment.

32.3 Refunds of Fees. Whether the Host Service Fee is refunded when a Booking is cancelled is stated in Section 38.4. The Vendor Service Fee and Payment Processing Fee are earned when the Booking completes and are charged only on amounts the Vendor actually keeps: if a Host receives a refund, the Vendor-side fees on the refunded amount are not charged (or are reversed), except where Section 38.5 applies to a Vendor cancellation.

32.4 Fee Changes. EIM may change its fees prospectively on at least thirty (30) days' notice by email to affected Members and notice on the Platform. Fee changes never affect Bookings formed, or Booking Requests submitted, before the change's effective date.

32A.1 Plans. A Vendor may work with EIM on the Marketplace plan (no monthly charge; the Vendor fee in Section 32.1 on each Booking), the Lead plan (a charge for each Lead, Section 32A.6), or a Subscription (a recurring charge for a plan tier, Section 32A.2). A Vendor has one plan at a time. EIM publishes the current prices on the Platform, and EIM may decide which plans are offered for a service category.

32A.2 Subscriptions. A Subscription has a tier (for example, Basic, Pro, or Unlimited) and covers all of the Vendor's Listings. Its price depends on the tier and on the price group of the Vendor's highest-priced live Listing category; the number of Listings never changes the price. Each tier has its own Vendor fee per Booking, which replaces the fee in Section 32.1 for Bookings on covered Listings, and may include a number of Leads per month. The price, fee, and included Leads in effect when the Vendor subscribes or changes plan stay in effect for that Subscription until the Vendor changes plan; Section 32.4 applies to changes for existing Subscriptions.

32A.3 Billing and Renewal. Subscriptions are billed in advance, monthly or annually, to the Vendor's card on file through Stripe, and renew automatically for the same period until cancelled. By subscribing, the Vendor authorizes these recurring charges.

32A.4 Moving Up and Down. If a Listing in a higher price group than the Vendor's Subscription goes live, the Vendor is asked to agree first; once agreed, the Subscription moves to that price group when the Listing goes live, and the prorated difference for the rest of the billing period is charged then. Until the Vendor agrees, Bookings on that Listing carry the Marketplace Vendor fee. A move to a higher tier takes effect immediately with a prorated charge. A move to a lower tier, or to a lower price group because the higher-priced Listings came down, takes effect at the next renewal.

32A.5 Minimum Term; Cancellation; Failed Payments. A Subscription may have a minimum term shown before the Vendor subscribes. After it, the Vendor may cancel at any time; cancellation takes effect at the end of the current billing period, and the Vendor keeps the plan's benefits until then. Subscription charges are not refunded except where required by law. If a renewal payment fails, Stripe retries it and the Subscription's benefits continue during the retries; if it still fails, the Subscription ends and the Vendor's Listings continue on the Marketplace plan.

32A.6 Leads. On the Lead plan, a Lead is a Host's first message to the Vendor about a Listing. When a Lead is sold, EIM charges the Vendor's card on file the Lead price shown for that Listing's category, opens the chat with that Host for the exchange of contact details, and gives the Vendor the Host's name, email address, and phone number. Later messages from the same Host to the same Vendor about the same Event date are part of the same Lead and are not charged again. A Lead included in a Subscription is not charged.

32A.7 Weekly Budget. A Vendor on the Lead plan sets a weekly budget and may set a daily limit or pause Leads. Leads are sold only within the budget and limits. Messages that arrive when the budget is used up, Leads are paused, or the card cannot be charged reach the Vendor on the Marketplace plan's terms and are not charged. If a Lead charge is declined, the Lead plan is paused until the Vendor updates the card.

32A.8 Lead Credits. A Vendor may ask for a credit of a Lead's charge where the Lead was spam or fraudulent, or asked for a service the Vendor's Listing does not offer. EIM reviews each request and, where it approves it, refunds the charge to the card. A Lead is not credited because the Host was outside the Vendor's service area, did not reply, or did not book. EIM may also credit Leads from accounts it finds to be fake.

32A.9 Lead Bookings. If a Host who reached the Vendor as a paid Lead books the Vendor through the Platform, the Vendor fee for that Booking is the reduced lead-booking fee for the category shown in the Vendor's dashboard, where one applies.

32A.10 Unlimited Listings. A Listing covered by an Unlimited Subscription displays the Vendor's business name, logo, website, and social media links, and chats with Hosts about it are open for the exchange of contact details (Section 25.7). Phone numbers and email addresses are not displayed on the Listing.

33.1 Appointment. Each Vendor appoints Events in Minutes, Inc. as the Vendor's limited payment collection agent, solely for the purpose of accepting payments from Event Hosts on the Vendor's behalf using the Platform's payment tools.

33.2 Payment Extinguishes the Host's Obligation. Payment of the Total Price by an Event Host to EIM is deemed payment made directly to the Vendor and fully extinguishes and satisfies the Host's payment obligation to the Vendor for the booked Vendor Services, regardless of whether EIM has yet remitted the funds to the Vendor. The Host is an express intended third-party beneficiary of this payment-release provision and may enforce it directly against the Vendor and EIM (Section 70). If EIM fails to remit funds it has actually received, the Vendor's sole remedy is against EIM — never against the Host.

33.3 Remittance Conditional on Receipt. EIM's obligation to remit any amount to a Vendor is subject to and conditional upon EIM's successful receipt of the corresponding funds from the Event Host. In accepting appointment as limited payment collection agent, EIM assumes no liability for any act or omission of any Vendor.

33.4 Processors. Payments are processed by third-party payment processors (including Stripe). By submitting payment information, you authorize EIM and its processors to charge the applicable amounts to your selected payment method(s) per Section 11. EIM does not store full card numbers on its servers. Processing is also subject to the applicable processor's terms and privacy policy.

33.5 Currency. All prices and payments are denominated in U.S. dollars unless otherwise stated.

33.6 Refunds on a Vendor's Behalf; Cross-Booking Setoff.

(a) Enumerated triggers. EIM may (but is not obligated to) issue a refund to a Host on a Vendor's behalf only upon one or more of the following triggers: (1) the Vendor authorizes the refund; (2) the Vendor fails to respond to a Host refund request within five (5) business days; (3) EIM determines the Vendor materially failed to deliver the Vendor Services as described in the Listing; (4) the refund is required by applicable law or payment-network rules; (5) EIM determines that denying the refund is more likely than not to result in a chargeback EIM would lose; (6) the Booking is fraudulent or duplicative; or (7) EIM identifies a substantial risk that the Vendor will not perform.

(b) Reimbursement. The Vendor must reimburse EIM on demand for any refund issued under this Section 33.6.

(c) Cross-Booking setoff. EIM may recover any amount owed under this Section 33.6 (or Section 28.4) by setoff against any payout owed to the Vendor for the same or any other Booking, or by invoice payable within thirty (30) days.

(d) Mandatory refund floor. Where a Vendor fails to perform, delivers Vendor Services materially not as described, or delivers services in an unsafe or unlawful manner, this Section 33.6 and Section 38.10 operate as a mandatory refund floor that overrides any Cancellation Tier — no Tier limits the Host's refund for Vendor nonperformance.

34.1 What Additional Charges May Apply. A Host may owe amounts beyond the Total Price of a Booking only in these cases (each an "Additional Charge"):

(a) Agreed changes. Extra time, extra guests, or added services that the Host agrees to on the Platform under Section 16 (including overtime under Section 12.2);

(b) Over-capacity. Where the actual headcount exceeds the booked headcount, the per-guest price displayed to Hosts on the Listing (which includes the Host Service Fee under Section 10.2) for the additional guests;

(c) Damage and excess cleaning. Actual, documented costs of damage to the venue, equipment, or Vendor property, or of cleaning beyond ordinary post-event cleaning, caused by the Host or its Guests, determined under Section 46; and

(d) Unagreed holdover. The Vendor's actual, documented costs caused by the Host's Guests remaining past the booked end time without the Vendor's agreement (Section 12.2), determined under Section 46.

34.2 No Fines; Actual Costs Only. Vendors must not impose fines, flat penalty fees, or any charge not disclosed in the Listing. Charges under Sections 34.1(c) and 34.1(d) are limited to actual costs evidenced by receipts, itemized invoices, or repair estimates. Additional Charges are collected only as stated in Section 11.2.

35.1 Vendors and Business Hosts (Commercial Parties Only). If a Vendor or a Business Host fails to pay any amount owed under these Terms when due, EIM may assess a late charge of up to five percent (5%) of the overdue amount, plus interest at the lesser of one percent (1%) per month or the maximum rate permitted by law, from the due date until paid. These commercial parties agree, within the meaning of Cal. Civ. Code § 1671(b), that this late charge is a reasonable estimate, made at the time of contracting, of EIM's administrative, funding, and collection costs from late commercial payment, which are impracticable to fix precisely in advance, and is not a penalty.

35.2 Consumer Hosts — No Late Charges. EIM does not charge Consumer Hosts any late fee, late charge, or liquidated damages. If a Consumer Host does not pay an undisputed amount owed, EIM may seek that amount, together only with any interest or costs that a court or arbitrator awards under applicable law. No interest or collection activity applies to any amount that is the subject of an active, good-faith dispute under Section 45, Section 46, or Section 59.

35.3 Collections. EIM may refer unpaid, undisputed debts to collection agencies or pursue legal remedies in accordance with Section 59. Commercial parties are responsible for EIM's reasonable costs of collection, including reasonable attorneys' fees, to the extent permitted by law. For Consumer Host debts, EIM and its agents will comply with the Rosenthal Fair Debt Collection Practices Act (Cal. Civ. Code § 1788 et seq.) and all applicable debt-collection laws.

35.4 Suspension. EIM may suspend new Bookings for a Member that fails to pay undisputed amounts owed, after notice, until payment is made. EIM may withhold or offset a Vendor's payouts for such amounts only under Section 28.3(d), limited to the amount owed.

36.1 No Off-Platform Deposits or Charges. All amounts for a Booking are paid through the Platform. Vendors must not demand, collect, or hold deposits, security deposits, cleaning fees, or any other payment from a Host outside the Platform, and every mandatory charge (including any cleaning or setup charge) must be included in the Listing price under Section 20.2.

36.2 Platform Credits. Platform Credit is issued only where EIM offers it and the Host chooses it instead of a refund (Section 38.9(f)); a Host is never required to accept credit instead of a refund owed under these Terms. Platform Credit is applied dollar-for-dollar to future Bookings, is non-transferable, has no cash value, and is not redeemable for cash except where required by law. Any expiration date is disclosed when the credit is issued and is no earlier than permitted by applicable law.

If EIM offers promo codes, coupons, or referral credits, the following apply:

(a) Promo codes, coupons, and referral credits have no cash value, are non-transferable, and are not redeemable for cash except as required by law;
(b) limits apply: one Host account per person or entity (Section 4.2), no self-referrals, and no stacking unless expressly stated;
(c) expiration dates and conditions are disclosed at issuance;
(d) EIM may modify or revoke any promotion or referral program prospectively at any time, and may claw back credits obtained through fraud, self-dealing, or program abuse;
(e) the price shown after a promo code or credit is applied still includes the Host Service Fee, as required by Section 10.2; and
(f) any program-specific terms shown when a promotion or referral program is offered apply to that program and must be consistent with these Terms.

This Section 38 is the Platform's Cancellation and Refund Policy. It applies to every Booking. The Cancellation and Refund Policy page (Section 2.1) summarizes it.

39.1 Verification. EIM may verify Members' identities and business details — for example, by matching information against public business records, confirming control of a business email address or phone number with a one-time code (Section 5.2(b)), or reviewing licenses, permits, or insurance documents a Vendor provides. Payout onboarding includes the identity checks Stripe performs for connected accounts (Section 28.2).

39.2 Consumer Reports. If EIM ever obtains a consumer report (such as a criminal background check) about a Member, it will first provide the separate disclosure and obtain the separate written authorization required by the Fair Credit Reporting Act, and will follow its adverse-action procedures.

39.3 What "Vetted" Means. When EIM describes Vendors as "vetted" or "screened" (including in statements such as "5,000+ vetted vendors"), it means that EIM reviewed the Vendor's application or business information at a point in time under its screening process — nothing more. Verification and screening do not guarantee anyone's identity, licensing, insurance, quality, conduct, or safety, may not identify past problems, and cannot prevent future misconduct. Section 6.3 applies to all verification, screening, and badges.

40.1 Honest, First-Hand Reviews. Reviews must reflect the reviewer's genuine, first-hand experience. Buying, trading, or manipulating reviews (including review swaps, undisclosed incentivized reviews, and fake bookings to generate reviews) is prohibited.

40.1a Who May Review. Reviews of a Vendor on the Platform must come from a Host who booked and received that Vendor's services through the Platform. EIM may verify the reviewer and the underlying Booking before publishing a review, and may remove reviews that do not meet this requirement.

40.1b Vendor Responses; Review Disputes. If the Platform offers review responses, a Vendor may post one public response per review, in the Vendor's business name, subject to Section 40.3 and the Community Standards. A Vendor may ask EIM to review a review by sending documentary evidence to support@eventsinminutes.com (for example, Booking records or messages) showing the review is fabricated, concerns a different business, or violates Section 40.3. EIM decides in good faith whether to remove or keep the review.

40.1c Vendor Anti-Gating Covenant. No Vendor shall: (a) restrict, by contract or otherwise, any person's right to post a review of the Vendor's services (any such term is void under the Consumer Review Fairness Act, 15 U.S.C. § 45b); (b) provide or offer compensation or any benefit in exchange for a favorable review, or for removing or changing a review; (c) submit, or procure any person to submit, reviews of the Vendor's own services or fake reviews of a competitor; or (d) threaten or intimidate a reviewer. Conduct described in (b)–(d) violates the FTC's Trade Regulation Rule on the Use of Consumer Reviews and Testimonials, 16 C.F.R. Part 465. Violation is a material breach and an enforcement trigger under Section 49.

40.1d Retention. EIM may continue to display published reviews of a Vendor after the Vendor's account is suspended, terminated, or closed, under the license in Section 41.3, together with the Vendor's business name, category, and city (which are facts, not licensed Content). Any other Content a Vendor provides in a Listing or profile is subject to the duration in Section 41.2.

40.2 Accuracy Disclaimer. Reviews reflect the opinions of their authors, not of EIM, and are not verified by EIM for accuracy.

40.3 Moderation; No Suppression. EIM may remove or decline to publish reviews that are unlawful, defamatory, off-topic, fraudulent, discriminatory, harassing, or in violation of the Community Standards. EIM does not remove or suppress reviews because they are negative or because their subject disagrees with them, and applies the same standards to positive and negative reviews.

40.4 No Gag Clauses (Consumer Review Fairness Act). Nothing in these Terms — and nothing any Vendor may include in a supplemental agreement under Section 19.4 — prohibits, restricts, penalizes, or imposes fees on any person's honest review of Vendor Services or of the Platform, or requires any person to assign intellectual-property rights in a review. Any such term is void under 15 U.S.C. § 45b and is a breach of these Terms by the Vendor imposing it.

40.5 Third-Party Ratings. Where available, a Vendor's profile or Listing may show ratings or review counts from public third-party sources. These ratings come from outside the Platform, are not reviews submitted on the Platform, and are not controlled or verified by EIM.

41.1 Ownership. You keep ownership of the Content you provide. The licenses below are non-exclusive: you remain free to use your Content anywhere else, including on your own website and other platforms.

41.2 Vendor Listing Content. For Content a Vendor publishes in a Listing or profile (including EIM-prepared draft content the Vendor publishes under Section 26.4) — such as descriptions, prices, photos, videos, and logos — the Vendor grants EIM a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, and distribute that Content, and to make technical adaptations of it (such as resizing, cropping for display, and translation), to operate the Platform, display the Vendor's Listings, and promote the Vendor's Listings and the Platform (including in search results, Event Copilot recommendations, email, social media, and advertising). This license lasts while the Content is on the Platform and for thirty (30) days after the Vendor removes it or closes its account, except that EIM may keep (a) marketing materials already published or distributed before removal, which EIM will not reuse in new materials, (b) copies in routine backups until they are overwritten in the ordinary course, (c) Booking records required for legal, tax, and dispute purposes, and (d) aggregated, non-identifying data. EIM may sublicense this license only to service providers and promotional partners acting on EIM's behalf for these purposes. EIM will not sell or license Vendor photos or other Vendor listing Content to any third party for training artificial-intelligence models.

41.3 Reviews. For reviews and ratings you submit, you grant EIM a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to host, display, reproduce, distribute, and make technical adaptations of the review (without changing its meaning), and to sublicense these rights to service providers acting on EIM's behalf, so that the Platform's review record stays complete and reliable. EIM may remove reviews only as stated in Section 40.

41.4 Other Content; Your Warranties. For other Content (such as messages, profile information, and event details), you grant EIM a non-exclusive, royalty-free license to use it as needed to operate and provide the Platform, for as long as it is retained under the Privacy Policy. You represent and warrant that you own your Content or have all rights, licenses, consents, and permissions needed to grant the licenses above (including, for photos, the right to use them on listing sites such as the Platform), and that your Content does not infringe or violate anyone's intellectual-property, privacy, publicity, or other rights. If Content includes personal information, EIM's use complies with the Privacy Policy.

42.1 EIM Property. The Platform — including all software, code, design, text, graphics, data, and the "Events in Minutes" and "Event Copilot" names, logos, and marks — is the exclusive property of EIM or its licensors and is protected by intellectual-property laws.

42.2 Your Limited License. EIM grants each Member a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Platform for its intended purpose in accordance with these Terms. All rights not expressly granted are reserved.

42.3 Restrictions. You may not, without EIM's prior written consent: (a) scrape, crawl, spider, or harvest Platform content or data, or extract Listings, prices, reviews, or user information in bulk, by any manual or automated means; (b) use automated means to access the Platform except an AI Agent acting for you under Section 9.3 in the ordinary course of browsing and booking; (c) copy, reproduce, or mirror Platform content; (d) reverse-engineer, decompile, or disassemble any Platform software; (e) bypass or defeat any security measure, rate limit, CAPTCHA, or access control, or overload the Platform; or (f) use any Platform content or data to train, fine-tune, or develop any artificial-intelligence or machine-learning model.

43.1 Designated Agent. EIM's designated agent for copyright-infringement notices is registered with the U.S. Copyright Office's DMCA Designated Agent Directory:

DMCA Designated Agent — Legal Department
Events in Minutes, Inc.
999 Baker Way, San Mateo, CA 94404
Phone: +1 (415) 634-4617
Email: dmca@eventsinminutes.com

43.2 Infringement Notices. If you believe Content on the Platform infringes your copyright, send the designated agent a notice containing all elements required by 17 U.S.C. § 512(c)(3): (a) a physical or electronic signature of the owner or authorized agent; (b) identification of the copyrighted work(s) claimed to be infringed; (c) identification of the allegedly infringing material and information reasonably sufficient to locate it on the Platform; (d) your contact information (address, telephone number, and email); (e) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

43.3 Counter-Notices. If your Content was removed and you believe the removal was mistaken or the material was misidentified, you may send the designated agent a counter-notice containing: your physical or electronic signature; identification of the removed material and its prior location; a statement under penalty of perjury of your good-faith belief that the material was removed by mistake or misidentification; your name, address, and phone number; and your consent to the jurisdiction of the federal district court for your district (or, if outside the U.S., the Northern District of California) and to accept service from the notifying party. EIM may restore the material in 10–14 business days unless the notifying party files a court action.

43.4 Repeat Infringers. EIM will terminate, in appropriate circumstances, the accounts of Members who are repeat infringers.

You must not, and must not permit or assist anyone to:

1. engage in fraud, deception, or any unlawful purpose;
2. misrepresent yourself, your services, your Event, or any material fact, or provide false or misleading information in Listings, profiles, Bookings, reviews, or communications;
3. discriminate against, harass, threaten, stalk, intimidate, or harm any Member, Guest, or third party, or violate the nondiscrimination rules in the Community Standards;
4. circumvent or attempt to circumvent Platform Fees or payments, including transacting off-Platform in violation of Section 25 or soliciting off-Platform payment;
5. manipulate search ranking, reviews, or Platform metrics (including fake bookings, bid rigging, or coordinated review schemes);
6. collect, store, use, or disclose other Members' or Guests' personal information except as necessary to complete a Booking (Section 29) or misuse any person's personal data;
7. send spam, chain letters, phishing attempts, or unsolicited commercial communications;
8. book, list, host, or facilitate illegal events or use the Platform in connection with any illegal activity;
9. bring, use, or offer weapons, fireworks, or pyrotechnics at any Event without all legally required licenses, permits, and approvals, or in violation of Section 13.6(c) (Section 38.12 applies);
10. scrape, crawl, or harvest data from the Platform, or use automated means beyond what Section 9.3 permits (Section 42.3);
11. upload or distribute malware, viruses, ransomware, or other harmful code, or interfere with, disrupt, or overburden the Platform;
12. impersonate any person or entity or misrepresent your affiliation; or
13. use the Platform in connection with human trafficking, sexual exploitation, forced labor, or the exploitation of minors — conduct EIM will report to law enforcement.

45.1 Resolution Funnel. Disputes between Members (or between Members and Guests) should be addressed in this order: (a) direct, good-faith resolution between the parties through Platform messaging; (b) escalation to EIM support; (c) referral to EIM's disputes team, whose determination (including refund, payout, cancellation-fee, and Booking-issue decisions) is final and binding as between the users with respect to Platform remedies; and (d) at EIM's option, platform-facilitated mediation.

45.2 No Obligation; No Duty of Care. EIM has the right, but no obligation, to mediate or resolve user disputes. Any facilitation EIM provides is a courtesy and creates no duty of care and no liability for the outcome. Nothing in this Section 45 limits a user's rights against the other user in court or arbitration, or a user's rights against EIM under Section 59.

46.1 Submitting a Claim. A Vendor claiming damage caused by a Host or its Guests (property damage, missing items, or excess cleaning under Section 34.1(c)), unagreed holdover costs under Section 34.1(d), or an over-capacity or agreed-change amount under Section 34.1(a)–(b), must send the claim to EIM support (through Platform messaging or support@eventsinminutes.com) within seven (7) days after the Event ends, with documentation (for example, photos, videos, invoices, receipts, or repair estimates).

46.2 Host Response. EIM will send the claim to the Host, who has seven (7) days to accept it, dispute it, or submit evidence.

46.3 EIM's Review. EIM will review the claim and any response in good faith and tell both parties its assessment of the amount owed, if any. EIM's assessment determines whether EIM will request payment through the Platform; it does not limit either party's right to pursue or defend the claim against the other in court or arbitration.

46.4 Payment. An amount the Host accepts, or that EIM's assessment finds owed and the Host does not dispute within fourteen (14) days, is payable as stated in Section 11.2. EIM has no obligation to collect, advance, or guarantee any damage amount, and the Vendor's recourse for an unpaid amount is against the Host.

46.5 Authentic Evidence. Evidence submitted for a damage claim or Booking issue must be genuine. Photos, videos, receipts, or other documents that are fabricated or altered (including with AI tools) to mislead may result in denial of the claim and enforcement under Section 49.

46.6 Cooperation. Each party to a damage claim agrees to cooperate in good faith, including by providing truthful information, preserving evidence, and cooperating with insurers and law enforcement.

47.1 What the Flag Is. When a Vendor cancels a confirmed Booking without an excuse recognized in Section 38.5(f)–(g), fails to show or perform, or has a confirmed Booking cancelled by EIM under Section 38.11(a) because of the Vendor's own breach (Section 38.11(c)), EIM displays an "Unreliable" flag on the Vendor's profile and Listings and in EIM's internal systems. The flag is a factual indicator that the Vendor cancelled, failed to perform, or had a confirmed Booking cancelled by EIM because of the Vendor's own breach, at least once without an excused reason within the last twelve (12) months. It is not a statement about the Vendor's quality, honesty, or character, and EIM displays it with that explanation.

47.2 Duration. The flag is removed automatically twelve (12) months after the most recent unexcused cancellation or no-show.

47.3 Contesting the Flag. A Vendor may contest a flag within thirty (30) days after it appears by emailing support@eventsinminutes.com with evidence that the cancellation was excused or did not occur. EIM will review the evidence in good faith and respond within fourteen (14) days, and will remove the flag if the cancellation was excused, was caused by the Host, or did not occur.

48.1 Term. These Terms apply from your first acceptance and continue until terminated under this Section 48.

48.2 Termination by You. You may terminate your account at any time by contacting support@eventsinminutes.com. Termination does not relieve you of obligations arising before termination (including pending Bookings, payment obligations, vendor cancellation fees, and indemnities).

48.3 Termination by EIM. EIM may terminate these Terms and your account: (a) for convenience, on thirty (30) days' notice; or (b) immediately, without prior notice, if you breach these Terms or any Policy, if required by law or legal process, or if EIM reasonably believes termination is necessary to protect EIM, its Members, Guests, or third parties.

48.4 Inactive Accounts. EIM may terminate accounts that have been inactive (no login and no transaction) for twenty-four (24) consecutive months, after notice to the account's email address.

49.1 Enforcement Ladder. For suspected violations, EIM may take any of the following actions, with or without notice, singly or in combination and in any order appropriate to the severity of the conduct: warning → Content removal → Listing suspension → Booking cancellation (Section 38.11) → revocation of featured, badge, or Instant Book status → account suspension → account termination.

49.2 Cure. For minor violations, EIM may, in its discretion, give the Member notice and an opportunity to cure before further action.

49.3 Appeals. A Member subject to enforcement may appeal by contacting support@eventsinminutes.com with relevant information; EIM will review appeals in good faith but retains final discretion.

49.4 Notifying Counterparties. EIM may inform affected counterparties (e.g., Hosts with confirmed Bookings with a removed Vendor) that enforcement action has been taken, to the extent reasonably necessary to administer their Bookings.

50.1 Vendor Termination. If a Vendor's account is terminated or the Vendor is removed, the Vendor's confirmed future Bookings are cancelled, and each affected Host receives a 100% refund of the Total Price, including the Host Service Fee (or, where EIM offers it, Platform Credit at the Host's election) under Section 38.11.

50.2 Host Termination. If a Host closes its own account (Section 48.2), or EIM terminates it under Section 48.3(b) because of the Host's breach or conduct described in Section 38.12, the Host's confirmed future Bookings are cancelled and refunds are determined under the applicable Cancellation Tier (Section 38.3) as of the termination date, or under Section 38.12 where it applies. If EIM terminates a Host's account for convenience (Section 48.3(a)) or for any other reason not caused by the Host, each confirmed future Booking is handled as an EIM-initiated cancellation and the Host receives a 100% refund of the Total Price, including the Host Service Fee (Section 38.11(b)).

50.3 No Restoration; No Re-Registration. EIM has no obligation to restore a terminated account, its Content, or its data (beyond legal requirements and any data-export rights stated in the Privacy Policy; Vendors may request export of their Listing data for up to thirty (30) days after termination). A person whose account was terminated for breach may not register a new account without EIM's express written consent.

The following survive termination or expiration of these Terms and any account: Section 3 (Definitions); Sections 6–9 (platform role, assumption of risk, releases, AI disclaimer); Section 15 (Guest Terms, as to accrued matters); Section 25 (non-circumvention and liquidated damages, for its stated period); Sections 27–28 (tax and payout obligations, clawbacks); Section 29 (data protection); Section 31.5; Parts V and VI as to accrued payment, cancellation-fee, refund, and clawback obligations; Section 41 (Content license); Sections 45–47 (as to pending claims); this Section 51; Part X (warranties disclaimers, limitation of liability, indemnification, release, subrogation waiver, limitations period); Section 59 (arbitration agreement); and Part XII to the extent applicable.

52.1 AS-IS. THE PLATFORM — AND ALL VENDOR SERVICES, LISTINGS, EVENTS, AND CONTENT — ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EIM DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE — AS TO THE PLATFORM AND, EXPRESSLY, AS TO ALL VENDOR SERVICES.

52.2 No Warranty by Category. WITHOUT LIMITING SECTION 52.1, EIM MAKES NO WARRANTY OR REPRESENTATION THAT:

• THE PLATFORM WILL MEET YOUR REQUIREMENTS OR OPERATE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE (SEE SECTION 64);
• ANY VENDOR, VENDOR SERVICE, VENUE, OR EVENT WILL BE SAFE, SUITABLE, RELIABLE, TIMELY, OF ANY PARTICULAR QUALITY, OR PERFORMED IN A PROFESSIONAL OR WORKMANLIKE MANNER;
• ANY VENDOR IS PROPERLY LICENSED, INSURED, BONDED, QUALIFIED, CERTIFIED, REGISTERED, OR TRUSTWORTHY (SEE SECTIONS 6.3 AND 39.3);
• ANY FOOD OR BEVERAGE WILL BE SAFE, ALLERGEN-FREE, PROPERLY PREPARED OR STORED, OR FIT FOR CONSUMPTION;
• ANY ALCOHOL SERVICE WILL BE RESPONSIBLE OR COMPLIANT WITH LIQUOR LAWS;
• ANY TRANSPORTATION WILL BE SAFE, PROPERLY MAINTAINED, PROPERLY INSURED, OR OPERATED BY PROPERLY LICENSED DRIVERS;
• ANY SECURITY SERVICE WILL BE ADEQUATE, EFFECTIVE, OR PROPERLY LICENSED;
• ANY VERIFICATION, SCREENING, VETTING, OR BADGE IDENTIFIED PAST MISCONDUCT OR WILL PREVENT FUTURE MISCONDUCT; OR
• ANY CONTENT OR AI-GENERATED OUTPUT (INCLUDING EVENT COPILOT RECOMMENDATIONS) IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR NON-MISLEADING (SEE SECTION 9).

52.3 No Endorsement. EIM does not endorse, warrant, or assume responsibility for any Vendor, Vendor Service, Event, or Content. Use good judgment and take appropriate precautions.

53.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT TO THE CARVE-OUTS IN SECTION 53.4, THE EIM PARTIES WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, LOST GOODWILL, OR LOSS OF USE; OR (C) ANY PERSONAL INJURY, BODILY INJURY, OR EMOTIONAL DISTRESS — IN EACH CASE ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM, YOUR USE OF OR INABILITY TO USE THE PLATFORM, YOUR INTERACTIONS WITH OTHER MEMBERS, GUESTS, OR THIRD PARTIES, ANY EVENT, OR ANY VENDOR SERVICES — INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM FOODBORNE ILLNESS OR ALLERGIC REACTION; ALCOHOL-RELATED INCIDENTS; TRANSPORTATION ACCIDENTS; SECURITY FAILURES; PROPERTY DAMAGE; OR THE ACTS, OMISSIONS, NEGLIGENCE, OR MISCONDUCT OF ANY VENDOR, HOST, GUEST, OR THIRD PARTY.

53.2 All Theories; Essential Purpose. THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION 53 APPLY UNDER ANY THEORY OF LIABILITY — CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE, OR OTHERWISE — EVEN IF AN EIM PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF ANY LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

53.3 Aggregate Cap. SUBJECT TO SECTION 53.4, THE TOTAL AGGREGATE LIABILITY OF THE EIM PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, AND ANY BOOKING, EVENT, OR VENDOR SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL PLATFORM FEES ACTUALLY PAID TO OR RETAINED BY EIM FROM YOU DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; (B) THE TOTAL PLATFORM FEES EIM RECEIVED OR RETAINED IN CONNECTION WITH THE BOOKING GIVING RISE TO THE CLAIM — INCLUDING FEES RECEIVED FROM ANY OTHER PARTY TO THAT BOOKING; OR (C) ONE HUNDRED U.S. DOLLARS (US $100). The only exceptions to this cap are: (i) EIM's obligation to transmit payments and payouts it has actually received, as described in Section 33 and Section 28; (ii) refunds owed to a Host under Section 38; and (iii) the matters described in Section 53.4.

53.4 Enforceability Carve-Outs. Nothing in these Terms — including Sections 7, 8, 15.4, 52, 53, 54, 55, 56, and 57 — excludes, limits, releases, or waives, or requires you to indemnify EIM for:

(a) liability for EIM's own gross negligence, willful misconduct, or fraud, or any liability that may not be exculpated under Cal. Civ. Code § 1668;
(b) your rights under Cal. Civ. Code § 1798.150 (the CCPA data-breach private right of action) or any other non-waivable statutory right (see Cal. Civ. Code § 1798.192) — for clarity, the exclusion in Section 53.1 does not apply to claims under § 1798.150 arising from unauthorized access to your personal information caused by EIM's failure to maintain reasonable security; or
(c) liability for death or personal injury caused by an EIM Party's own negligence where applicable law does not permit that liability to be excluded or limited, or any other liability that cannot lawfully be excluded or limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions, the EIM Parties' liability is limited to the fullest extent permitted by law.

53.5 Basis of the Bargain. THE ALLOCATIONS OF RISK, DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS IN THIS PART X ARE A FUNDAMENTAL ELEMENT OF THE BARGAIN BETWEEN YOU AND EIM; EIM'S FEES REFLECT THEM, AND EIM WOULD NOT PROVIDE THE PLATFORM ON THESE ECONOMIC TERMS WITHOUT THEM. If any portion of this Section 53 is held unenforceable, the remainder applies to the fullest extent permitted, and the unenforceable portion is deemed modified to the minimum extent necessary to make it enforceable.

54.1 Obligation. To the maximum extent permitted by applicable law, you agree to defend (at EIM's option), indemnify, and hold harmless the EIM Parties from and against any and all claims, demands, suits, actions, proceedings, investigations, damages, judgments, awards, settlements, losses, liabilities, fines, penalties, costs, and expenses — including reasonable attorneys' fees, expert-witness fees, and accounting fees — arising out of or relating to:

(a) your breach of these Terms or any incorporated Policy;
(b) your improper or unlawful use of the Platform;
(c) your Content;
(d) your interactions with any Member, Guest, or third party;
(e) your provision or receipt of Vendor Services, or any Event, including any bodily injury, illness, death, or property damage;
(f) food preparation, food handling, food safety, or foodborne illness connected with your Vendor Services or Event;
(g) the service, sale, supply, or consumption of alcohol connected with your Vendor Services or Event, including dram-shop and social-host claims;
(h) transportation services or vehicle operation connected with your Vendor Services or Event;
(i) any claim by any person performing services on your behalf — including employment, wage-and-hour, benefits, workers'-compensation, and tax claims — and any claim that EIM is an employer, joint employer, or co-employer of you or your personnel;
(j) your failure to satisfy tax obligations or to provide required tax documentation;
(k) your failure to obtain or maintain required licenses, permits, certifications, or insurance;
(l) your violation of any law or regulation; and
(m) your actual or alleged infringement or violation of any third party's rights (including intellectual-property, privacy, and publicity rights).

54.2 Vendors' Additional Indemnity. Without limiting Section 54.1, each Vendor will defend (at EIM's option), indemnify, and hold harmless the EIM Parties against all claims arising out of or relating to the Vendor's Listings and Content (including EIM-prepared drafts the Vendor publishes), the Vendor Services, the Vendor's personnel and subcontractors, the Vendor's compliance with Sections 21 through 24 and Section 29, any waiver or supplemental contract the Vendor uses, and any injury, illness, death, or property damage caused by the Vendor Services.

54.3 Limits on Indemnity. No indemnity in these Terms (including Sections 15.5, 17.3, and this Section 54) applies to the extent a claim arises from the gross negligence, willful misconduct, fraud, or breach of these Terms of any EIM Party, or, for a Vendor or Business Host, from the sole negligence of an EIM Party. If you are a Consumer Host, no indemnity applies to the extent a claim arises from the negligence of any EIM Party, and your indemnity under Section 54.1(d), (e), (f), (g), and (h) and Sections 15.5 and 17.3 applies only to claims caused by the acts or omissions of you or your Guests, and EIM will not use its control of the defense to settle a claim against you without your consent.

54.4 Defense Control. EIM may, at its election, assume the exclusive defense and control of any matter subject to indemnification, with counsel of its choosing, at your expense; you agree to cooperate fully. If EIM does not assume the defense, you must conduct a diligent defense with counsel reasonably acceptable to EIM.

54.5 No Settlement Without Consent. You may not settle or compromise any indemnified claim in a manner that imposes any obligation, admission, or liability on any EIM Party without EIM's prior written consent.

54.6 Survival. This Section 54 survives termination of your account and these Terms.

55.1 Scope of Release. To the maximum extent permitted by applicable law, you release and forever discharge the EIM Parties from all claims, demands, and damages of every kind, known and unknown, suspected and unsuspected, arising out of or in any way connected with: (a) disputes between you and one or more other Members, Guests, or third parties (including Vendors, Hosts, and their personnel); and (b) any Event, Booking, or Vendor Service — including its quality, safety, legality, performance, or non-performance (collectively, "Marketplace Transaction Claims").

55.2 What This Release Does Not Cover. This release is limited to Marketplace Transaction Claims. It does not release: (a) EIM's own obligations expressly stated in these Terms (including payment transmission under Section 33 and payouts under Section 28); (b) claims arising from EIM's own gross negligence, willful misconduct, or fraud; (c) your rights under Cal. Civ. Code § 1798.150 or any other non-waivable statutory right; or (d) any other claim that cannot lawfully be released.

55.3 Scoped Waiver of Cal. Civ. Code § 1542. Solely with respect to the Marketplace Transaction Claims released in Section 55.1 — and expressly excluding the matters preserved in Section 55.2 — if you are a California resident, you waive the benefits of California Civil Code § 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." Residents of other jurisdictions similarly waive comparable protections solely as to Marketplace Transaction Claims and to the extent permitted by law.

Your insurers, subrogees, and assignees are bound by these Terms — including Part X and Section 59 — to the same extent you are, with respect to claims arising from your use of the Platform, Bookings, Events, or Vendor Services. Any insurer that pays a claim relating to your use of the Platform, a Booking, an Event, or Vendor Services is deemed to have waived, and you agree to obtain from your insurers a waiver of, all rights of subrogation against the EIM Parties, to the extent permitted by applicable law and your policies.

To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Platform must be filed within one (1) year after the claim accrued, or it is permanently barred. This period is tolled during the informal dispute-resolution process described in Section 59.2. This Section does not shorten any limitations period that applicable law does not permit to be shortened (including non-waivable statutory limitations periods, which remain governed by statute).

EIM does not provide, procure, or arrange insurance of any kind for Members, Guests, Events, or Vendor Services, and maintains no coverage that benefits Hosts, Vendors, or Guests. EIM strongly recommends that: (a) Hosts obtain event liability insurance and, where alcohol will be served, host liquor liability insurance (mandatory for the Events listed in Section 14.1); (b) Vendors maintain the coverages in Section 23 and any additional coverage appropriate to their category; and (c) all parties consult a licensed insurance professional about appropriate types and amounts of coverage.

PLEASE READ THIS SECTION 59 CAREFULLY. UNLESS YOU OPT OUT UNDER SECTION 59.9, IT REQUIRES YOU AND EIM TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH EACH PARTY CAN SEEK RELIEF, INCLUDING BY WAIVING JURY TRIALS AND CLASS ACTIONS.

59.1 Scope. This Section 59 (the "Arbitration Agreement") applies to any dispute, claim, or controversy between you (a Member, an Event Copilot user who has accepted these Terms under Section 1.2(c), or a Guest who has accepted the Guest Terms) and EIM arising out of or relating to these Terms, the Platform, your relationship with EIM, or any Booking, Event, or Vendor Service (each, a "Dispute"), except as provided in Section 59.5. This Arbitration Agreement is mutual: it binds, and its obligations and exceptions apply equally to, both you and EIM.

59.2 Pre-Arbitration Notice and Good-Faith Negotiation (Required First Step).

(a) Before initiating arbitration (or any permitted court action other than small claims), the party asserting the Dispute must send the other an individualized written Notice of Dispute. Notices to EIM must be sent by email to support@eventsinminutes.com with the subject line "Notice of Dispute" or by mail to Events in Minutes, Inc., Attn: Legal Department — Notice of Dispute, 999 Baker Way, San Mateo, CA 94404. Notices to you will be sent to your account email and/or mailing address.
(b) The Notice of Dispute must be individualized to the claimant and include: (1) the claimant's name, mailing address, and the email address the claimant uses with EIM (and Platform username, if any); (2) a detailed description of the Dispute and the facts supporting it; (3) the specific relief sought; and (4) the claimant's personal signature (physical or electronic) — or, for EIM, the signature of an authorized representative.
(c) For sixty (60) days after a compliant Notice is received, the parties must attempt in good faith to resolve the Dispute through individualized negotiation, including at least one telephone or video conference if either party requests it.
(d) All applicable limitations periods (including Section 57) are tolled during the notice-and-negotiation process.
(e) A compliant Notice of Dispute and completion of the negotiation period are conditions precedent to arbitration. Proof of the Notice must be attached to any arbitration demand. A court of competent jurisdiction may enjoin the filing or prosecution of an arbitration commenced without compliance, and the arbitration provider shall not accept a demand lacking proof of the Notice; filing fees for non-compliant demands are not owed until compliance.

59.3 Binding Individual Arbitration; FAA; Delegation.

(a) Subject to Section 59.5, all Disputes will be resolved by binding individual arbitration before a single arbitrator. The arbitrator will apply California substantive law (consistent with Section 60) and applicable federal law.
(b) This Arbitration Agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and federal arbitration law — and not by state arbitration law — and evidences a transaction involving interstate commerce.
(c) Delegation. The arbitrator — and not any court — has exclusive authority to resolve all disputes about the interpretation, applicability, enforceability, formation, scope, or validity of this Arbitration Agreement, including any claim that all or part of it is void or voidable; provided that a court decides (i) disputes about the enforceability or scope of Section 59.6 (the class waiver and PAGA structure), and (ii) whether a claimant has complied with Section 59.2.
(d) The arbitrator may award any remedy on an individual basis that a court could award, including damages, declaratory and injunctive relief limited to the individual claimant, and attorneys' fees where authorized by law. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.
(e) Confidentiality. For Disputes with Vendors and Business Hosts, the parties will keep the arbitration confidential to the extent permitted by law, except as needed to enforce or challenge the award, comply with law, or seek permitted court relief. For Disputes brought by or against a Consumer Host or other individual acting for personal, family, or household purposes, nothing in this Section 59 restricts either party from disclosing the existence, content, or outcome of the arbitration, although either party may ask the arbitrator to protect genuinely confidential business, financial, or personal information.
(f) This Arbitration Agreement survives termination of your account and these Terms.

59.4 Arbitration Providers; Hearing Format; Seat.

(a) Provider. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules for Disputes brought by or against an individual acting for personal, family, or household purposes, and under its Commercial Arbitration Rules for all other Disputes (including Disputes with Vendors and Business Hosts), as modified by this Section 59, available at www.adr.org.
(b) Alternate provider. If AAA is unavailable or declines to administer, the Dispute will be administered by JAMS under its Streamlined or Comprehensive Arbitration Rules (and, for consumers, its Consumer Minimum Standards), as modified by this Section 59.
(c) Hearing format: Disputes of $50,000 or less will be decided on the documents unless either party asks for a hearing, in which case it will be held by video conference; larger Disputes will be heard by remote video conference, unless the arbitrator finds an in-person hearing necessary or the parties agree to one.
(d) Seat. Any in-person hearing will take place in the county where you reside or San Mateo County, California, at your election.
(e) Fallback appointment. If the selected provider is unavailable or declines to administer, the parties will select another provider by agreement; failing agreement, either party may petition a court of competent jurisdiction to appoint an arbitrator under 9 U.S.C. § 5, and the arbitration will proceed under the appointed arbitrator's procedures consistent with this Section 59.

59.5 Exceptions to Arbitration (Mutual Carve-Outs). Notwithstanding Sections 59.3 and 59.6, and on a fully mutual basis:

(a) Small claims. Either party may bring an individual claim in small claims court in a county with jurisdiction, so long as it remains individual and in that court;
(b) Intellectual property. Either party may seek injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property rights or trade secrets;
(c) Emergency equitable relief. Either party may seek temporary or preliminary equitable relief in court in aid of arbitration, to preserve the status quo pending arbitration;
(d) Public injunctive relief. Nothing in these Terms waives, limits, or precludes any right you may have under California law (McGill v. Citibank, N.A.) to seek public injunctive relief in any forum where that right cannot be waived. If a claim for public injunctive relief must proceed in court, the parties will arbitrate all arbitrable claims and remedies first, and the public-injunctive-relief claim will be stayed in court pending the arbitration's completion;
(e) Sexual assault and sexual harassment. Consistent with the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, a claimant asserting a sexual assault or sexual harassment dispute may elect, at the claimant's sole option, to pursue that individual claim in court rather than arbitration, and nothing in these Terms requires pre-dispute arbitration of such claims; and
(f) Government agencies. Nothing in these Terms prevents either party from reporting to, filing a charge or complaint with, or participating in an investigation by any government agency (including the FTC, any state attorney general, the NLRB, the EEOC, or any consumer-protection agency), or from receiving any agency-awarded relief.

59.6 Jury Trial Waiver; Class and Representative Action Waiver; PAGA; Severance and Stay.

(a) Jury waiver. BECAUSE DISPUTES ARE RESOLVED BY AN ARBITRATOR, YOU AND EIM EACH WAIVE THE RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE RESOLVED IN ARBITRATION. For any Dispute heard in court (under a carve-out or an opt-out), the jury waiver applies only where the law of the forum allows a pre-dispute jury waiver; it does not apply in California state courts.
(b) Class waiver. YOU AND EIM EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, except (i) requests for public injunctive relief preserved by Section 59.5(d), and (ii) as provided for PAGA in Section 59.6(c). The arbitrator may not consolidate more than one person's claims (except as provided in Section 59.7) and may not preside over any class or representative proceeding.
(c) PAGA. For any claim under the California Private Attorneys General Act ("PAGA"): (1) claims for civil penalties based on Labor Code violations you personally suffered ("individual PAGA claims") must be arbitrated on an individual basis under this Section 59, consistent with Viking River Cruises v. Moriana; (2) claims for civil penalties based on violations suffered by other employees or workers ("non-individual PAGA claims") are not waived — consistent with Adolph v. Uber Technologies and Iskanian, non-individual PAGA claims will be stayed in court pending completion of the arbitration of the individual PAGA claim, and EIM reserves all arguments regarding the claimant's standing following the arbitration; and (3) nothing in these Terms waives, or shall be construed to waive, any person's right to bring a PAGA claim in some forum.
(d) Severance and stay — no blow-up. If any portion of this Section 59.6 is found unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed and stayed in court pending arbitration of all remaining arbitrable claims, and the remainder of this Arbitration Agreement — including Section 59.7 — remains in full force and effect. The unenforceability of any waiver as to one claim does not void this Arbitration Agreement as to any other claim.

59.7 Mass Arbitration Protocol.

(a) Trigger. "Mass Arbitration" means twenty-five (25) or more similar arbitration demands, coordinated by or with the assistance of the same law firm(s) or organization(s), filed against EIM (or by EIM) within any 180-day period.
(b) Batching. Mass Arbitration demands will be administered in batches of fifty (50) claimants (or up to 200 by agreement), grouped by similarity, with one arbitrator appointed per batch and one set of administrative and arbitrator fees per side per batch.
(c) Bellwethers and sequencing. The parties may agree — or the batch arbitrator or a mutually selected process arbitrator may order — bellwether proceedings and the sequencing of batches, with the first batch(es) proceeding while later batches are stayed. A bellwether result binds only the parties to that proceeding; it is not binding on any other claimant.
(d) Process arbitrator. Any disagreement about whether the Mass Arbitration trigger in (a) is met, or about batching, is decided by a single neutral process arbitrator appointed by the provider, whose fees EIM pays. To the extent consistent with this Section 59.7, the provider's mass-arbitration supplementary rules apply.
(e) Global mediation checkpoint. After the first batch (or the bellwether cases) concludes, the parties will participate in a global mediation of the remaining demands before a mutually selected mediator. EIM pays the mediator's fees and costs for claimants who are individuals acting for personal, family, or household purposes; for other claimants, costs are shared equally.
(f) Deadlines. The parties and the provider will target resolution of each batch within 120 days of the batch arbitrator's appointment, extendable by the arbitrator for good cause.
(g) Escape valve. If a claimant's demand has not been resolved within eighteen (18) months of its proper filing due to the batching process, either that claimant or EIM may elect to have that claimant's Dispute proceed in court under Section 60, and the limitations period remains tolled from the demand's filing through the election.
(h) Independence. This Section 59.7 is severable from, and survives the invalidation of, the class waiver or any other portion of this Arbitration Agreement, and applies to any coordinated set of individual proceedings in any forum to the extent permitted by law.

59.8 Arbitration Fees; Guardrails.

(a) Consumer and small claims; payment deadlines. For a claim brought by an individual acting for personal, family, or household purposes, EIM will pay all arbitration filing, administrative, and arbitrator fees other than the portion (if any) that the provider's consumer rules allocate to the consumer, and for claims seeking $10,000 or less EIM will pay that portion too, unless the arbitrator finds the claim frivolous or brought for an improper purpose. Where California Code of Civil Procedure §§ 1281.97–1281.98 apply, EIM will pay the fees and costs it owes within thirty (30) days after the due date stated in the provider's invoice, and the consequences of non-payment in those sections apply.
(b) Fee relief for lower-income claimants. Upon a claimant's written attestation that the claimant's household income is below 300% of the federal poverty guidelines, EIM will pay all arbitration filing, administrative, and arbitrator fees other than the claimant's initial filing fee, for claims of any size, unless the arbitrator finds the claim frivolous. No further documentation, request, or approval by EIM is required — the attestation itself triggers this obligation.
(c) Frivolous filings. The arbitrator may impose sanctions, including fee-shifting, against any party (or counsel) for claims or defenses that are frivolous, brought in bad faith, or asserted for an improper purpose, to the same extent a court could under Fed. R. Civ. P. 11.
(d) Offers of judgment. Either party may make a written settlement offer at any time; if the final award is not more favorable to the offeree than a rejected offer, the arbitrator may, to the extent permitted by law, shift post-offer provider costs (not attorneys' fees, except where a statute provides) to the offeree. This Section 59.8(d) does not apply against an individual acting for personal, family, or household purposes, and in no case will a consumer be required to pay arbitration filing, administrative, or arbitrator fees that EIM bears under Section 59.8(a) (Cal. Code Civ. Proc. § 1284.3).
(e) Attorneys' fees. Each party bears its own attorneys' fees and costs unless applicable law or this Section provides otherwise.

59.9 Your Right to Opt Out (30 Days — At Signup and At Each Amendment).

(a) You may opt out of this Arbitration Agreement (including the class waiver) by sending notice within thirty (30) days after you first accept these Terms, by email to support@eventsinminutes.com, Subject: "Arbitration Opt-Out," or by mail to Events in Minutes, Inc., Attn: Legal — Arbitration Opt-Out, 999 Baker Way, San Mateo, CA 94404. The notice must include your name, the email address you use with EIM (and your Platform username, if you have one), and a clear statement that you wish to opt out of the Arbitration Agreement. An email sent from that address is sufficient; no handwritten signature is required. Each person must opt out individually.
(b) Each time EIM materially amends this Arbitration Agreement, you will have a fresh thirty (30) day window from the amendment's effective date to opt out of the amendment by the same mechanism; if you opt out of an amendment, the most recent version of the Arbitration Agreement you accepted (or your prior opt-out status) continues to apply.
(c) Opt-outs are prospective and mutual: if you validly opt out, neither you nor EIM may compel the other to arbitrate, and Disputes will be resolved in the courts identified in Section 60.
(d) Opting out of arbitration does not affect any other provision of these Terms, all of which continue to apply.

59.10 Third-Party Beneficiaries of This Arbitration Agreement. EIM's payment processors (including Stripe) and identity-verification providers are express third-party beneficiaries of this Section 59 only — they may invoke and enforce this Arbitration Agreement with respect to Disputes arising from their services for the Platform — and are not beneficiaries of any other provision of these Terms.

60.1 Governing Law. These Terms, and any Dispute between you and EIM, are governed by the laws of the State of California, without regard to conflict-of-laws principles, except that the Arbitration Agreement in Section 59 is governed by the Federal Arbitration Act and federal arbitration law (Section 59.3(b)). Nothing in this Section deprives any consumer of the protection of non-waivable consumer-protection laws of the consumer's state of residence.

60.2 Venue for Non-Arbitrable Claims. Any claim that is not subject to arbitration (including claims under the Section 59.5 carve-outs, other than small-claims matters, and claims following a valid opt-out) must be brought exclusively in the state or federal courts located in San Mateo County, California, and you and EIM each consent to personal jurisdiction and venue in those courts and waive objections based on inconvenient forum, to the extent permitted by law.

61.1 Notice. EIM may modify these Terms. For material changes, EIM will give at least thirty (30) days' advance notice by email to your account address and/or prominent notice on the Platform before the changes take effect (except where a shorter period is required by law or reasonably necessary for safety, security, or legal compliance, in which case EIM will give as much notice as practicable).

61.2 Your Remedy. If you do not agree to a modification, your remedy is to terminate your account before the modification's effective date (Section 48.2). Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

61.3 Confirmed Bookings; Fees. Modifications do not change the terms of Bookings confirmed before the effective date. Fee changes are prospective only (Section 32.4).

61.4 Prior Versions. Prior versions of these Terms are available at www.eventsinminutes.com/legal-archive and on request to support@eventsinminutes.com.

61.5 Arbitration Amendments. Material amendments to the Arbitration Agreement carry their own fresh 30-day opt-out window, per Section 59.9(b).

EIM is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, fire, flood, earthquake, severe weather, war, terrorism, riots or civil unrest, embargoes, acts of government or changes in law, pandemics, epidemics, or disease outbreaks, labor disputes and strikes, shortages of power or materials, internet, utility, or telecommunications failures, cyberattacks, and failures of third-party service providers. The effect of disruptive events on individual Bookings is governed by the Major Disruptive Events framework in Section 38.6, which controls Booking-level refund outcomes.

You may not assign, delegate, or transfer these Terms, your account, or any rights or obligations under them without EIM's prior written consent, and any attempted assignment without consent is void. EIM may freely assign these Terms and any rights and obligations under them, including in connection with a merger, acquisition, reorganization, or sale of assets, and will provide notice of any assignment that materially affects your rights. These Terms bind and benefit the parties and their permitted successors and assigns.

64.1 EIM's Rights. EIM may modify, update, add to, remove, suspend, or discontinue the Platform or any feature, tool, or content of the Platform, in whole or in part. EIM will give reasonable advance notice of any change that materially reduces Members' ability to book, receive payouts, or access their Booking records, and changes to these Terms themselves are governed by Section 61.

64.2 No Liability for Unavailability. To the maximum extent permitted by law, and subject to Section 53.4, the EIM Parties have no liability for Platform unavailability, downtime, scheduled or unscheduled maintenance, errors, bugs, data loss, interruptions, or the modification, suspension, or discontinuation of the Platform or any feature.

64.3 Effect on Confirmed Bookings. If a suspension or discontinuation of the Platform prevents performance or administration of a confirmed Booking, the Booking will be handled under Section 38.11 (EIM-initiated cancellation): the Host receives a 100% refund of the Total Price, including the Host Service Fee (or, where EIM offers it, Platform Credit at the Host's election), and, subject to Section 53.4, that refund or credit is the parties' sole remedy.

64.4 No Guarantee of Bookings, Income, or Results. EIM does not guarantee that any Vendor will receive any number of Booking Requests, Bookings, views, rankings, or income; that any Host will find an available Vendor, a particular price, or a particular outcome for an Event; or that any Event will meet a Member's expectations. Statements on the Platform or in EIM's marketing about typical results, demand, or response times are general information, not promises. Nothing in this Section 64.4 limits EIM's express obligations under these Terms, including the refund obligations in Section 38.

The Platform may link to or interoperate with third-party services, including payment processing (Stripe), AI model providers that power Event Copilot, communications and calendar tools, mapping, video platforms used for virtual Events, and sources of third-party ratings (Section 40.5). Your use of those services is governed by their own terms and privacy policies. To the maximum extent permitted by law, and subject to Section 53.4, EIM is not responsible or liable for third-party services, their availability, or their content.

66.1 To You. EIM may give notice electronically per Section 5.1 — by email to your account address, by in-Platform message, or by posting on the Platform. Email notice is deemed given upon delivery to your email server; in-Platform notice upon posting.

66.2 To EIM. Except where these Terms specify a different address (Sections 59.2 and 59.9), send notices to: Events in Minutes, Inc., Attn: Legal Department, 999 Baker Way, San Mateo, CA 94404, or support@eventsinminutes.com. Mailed notice is deemed given upon delivery by certified mail (return receipt) or nationally recognized courier; email notice upon confirmed delivery.

Under California Civil Code § 1789.3, California users are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210. The Platform's provider is Events in Minutes, Inc., 999 Baker Way, San Mateo, CA 94404; support@eventsinminutes.com; +1 (415) 634-4617. Platform fees are described in Section 32.

If you provide suggestions, ideas, improvement requests, or other feedback about the Platform — including feedback about Event Copilot or other AI features — EIM may use that feedback without restriction, attribution, or compensation, and you irrevocably assign to EIM, or to the extent assignment is not permitted grant EIM a perpetual, irrevocable, royalty-free license to use, all rights in the feedback. To the extent permitted by law, you waive any moral rights in feedback. Feedback is non-confidential. This Section 68 does not apply to your Content (which is licensed under Section 41) or to reviews (which are governed by Section 40 and protected by the Consumer Review Fairness Act).

69.1 Entire Agreement. These Terms, together with the incorporated Policies (Section 2) and your Booking-specific terms, are the entire agreement between you and EIM regarding the Platform and supersede all prior agreements and understandings on that subject.

69.2 Severability with Reformation. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be reformed and enforced to the maximum extent permissible to effectuate the parties' intent; if reformation is impossible, the provision will be severed, and the remaining provisions remain in full force. (Severability within the Arbitration Agreement is governed by Section 59.6(d).)

69.3 No Waiver. EIM's failure to enforce any right or provision is not a waiver. A waiver is effective only if in writing and signed by an authorized EIM representative.

69.4 Interpretation. In these Terms: (a) headings and part titles are for convenience only and have no legal or interpretive effect; (b) "including" (and variants) means "including without limitation"; (c) "days" means calendar days unless stated otherwise; (d) the singular includes the plural and vice versa; and (e) these Terms will not be construed against either party as drafter.

Except as expressly stated in these Terms — the arbitration third-party beneficiaries in Section 59.10, the Host's third-party-beneficiary right to enforce the payment-release provision in Section 33.2, and the Guest provisions expressly stated in Section 15 (as to Guests who accept the Guest Terms) — these Terms confer no rights on any third party.

The entity you are contracting with is:

Events in Minutes, Inc., a Delaware corporation
Headquarters: 999 Baker Way, San Mateo, CA 94404, USA
Email: support@eventsinminutes.com
Phone: +1 (415) 634-4617
Website: www.eventsinminutes.com

Questions about these Terms may be directed to any of the contacts above.

© 2026 Events in Minutes, Inc. All rights reserved. Effective December 1, 2026.